Susan Madden, MS, Vice President for Product Analytics, Press Ganey Associates
Amid all of the current debate over health care system changes resulting from the reform law, what is sometimes lost is the importance of the human element of health care. You can’t legislate empathy or compassion, yet they are essential elements of providing quality care. That point was brought home to me recently when I attended the annual dinner of the Schwartz Center for Compassionate Healthcare
, an organization in Boston that focuses on the ...