Kathy Swanson, President, Winnie Palmer Hospital for Women & Babies, Orlando, Fla.
During a recent dinner with my husband and Press Ganey CEO Rick Siegrist, we were discussing the importance of customer service for our patients, families and team members. During the course of our conversation, I shared my “Stay in the Car Story” with Rick. He asked me if I would be willing to share this concept with others who are passionate about customer service, so here goes:
The idea came to me over a decade ago, when ...