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The Improving Health Care blog provides the latest advice and insight about performance and outcomes from industry experts. You can participate in the discussion by making comments yourself or by reading other users’ comments.


  • Converting Queuing Theory to Reality

    By Richard Siegrist, MBA, MS, CPA, CEO

    Tuesday, August 25, 2009

    What do the Disney, AT&T, and McDonald’s corporations have in common? They understand the power of queuing theory in managing waiting times and optimizing the use of resources. How many hospitals or doctors’ offices understand queuing theory? Precious few. That is part of the health care cost and quality conundrum.

    It may seem unlikely to some readers that the same theory used to ease congestion in restaurant waiting lines would apply to health care, but ...

    Read more >



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