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Richard Siegrist, MBA, MS, CPA, CEO
Tuesday, November 24, 2009
An August 24 New York Times article carried the headline, “Mining the Web for Feelings, Not Facts.” It stated: “An emerging field known as sentiment analysis is taking shape around one of the computer world’s unexplored frontiers: translating the vagaries of human emotion into hard data.” When you think about it, the comments people make on patient satisfaction surveys represent perhaps the most comprehensive and meaningful database of human emotion in the world. What could ...
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