Our educational webinars provide best practices and the latest information on strategic solutions. Press Ganey experts and clients look at trends and share case studies, cutting-edge tools and resources.

Upcoming Live Webinars

New CAHPS Webinar Series

The rapid pace of the transition from volume to value-based delivery and reimbursement is the ultimate driver of changing market dynamics. Mark your calendar for this exciting and informative bi-monthly webinar series to learn about new and upcoming CAHPS program developments, and how to develop a holistic strategy to build a patient-centric culture at your institution.

All webinars will take place on Tuesdays from 1:00-2:00 p.m. ET. Topics in the series will include:

  • April 14 - Navigating the 2015 CAHPS programs for Child HCAHPS, ED CAHPS and HCAHPS
  • June 9 - Transparency: CAHPS Programs and Beyond
  • August 11HCAHPS Final Rule, Inpatient Psych Final Rule, Proposed changes to ACO and PQRS programs, and Dialysis Final Rule
  • October 13 - Learn about critical details of CAHPS programs and understand how they will impact you
  • December 8 - Physician Fee Schedule and Hospital Outpatient Prospective Payment System Final Rule 
  • Navigating Acute Care CAHPS Programs in 2015 - Webinar, April 14

    Tuesday, April 14, 2015 1:00 PM
    The expansion of CAHPS surveys in acute care demonstrates a growing focus on the patient experience. Stay ahead of the curve and join us April 14, 2015 at 1 pm ET to learn more about current requirements, as well as emerging CAHPS programs in various stages of development, such as EDCAHPS.
    Register ›

Latest On-Demand Webinars

  • Prepare for 2015 PQRS, ACO, and Outpatient Surgery CAHPS Requirements

    Press Ganey is committed to work together with you on these important CAHPS initiatives. During this presentation, Jodie Cunningham-VP Regulatory Reporting & Policy, and Allyson Weaver Bunker- Director of Medical & Ambulatory Services, deliver timely regulatory insights to help you prepare for and drive targeted performance improvement in advance of upcoming CAHPS programs.
    View now ›
  • Steps to Take Now for Hospice CAHPS

    The mandatory CMS Hospice CAHPS dry-run program will begin in April 2015. Your participation in the on-going program will impact two percentage points in your annual Medicare payment update. Beyond compliance, a focus on measuring and improving the patient and family can also help enhance your reputation and differentiate your services from other hospice organizations in your community.
    View now ›

More recorded webinars can be found in the Research & Resources section of this site in the following sections: