Our educational webinars provide best practices and the latest information on strategic solutions. Press Ganey experts and clients look at trends and share case studies, cutting-edge tools and resources.

Upcoming Live Webinars

View upcoming CAHPS Webinar topics, register for events and download recordings on the CAHPS Webinar Series page.

Latest On-Demand Webinars

  • ACO CAHPS 101 - Meet ACO CAHPS Requirements and Improve Patient Experience

    Patient experience is one of the quality measures required for the Medicare Shared Savings Program (MSSP) and Pioneer ACO programs, and impacts 25% of your overall quality score and ability to share in savings. Learn about the survey content, protocol, survey versions, VBPM impact and data display in Physician Compare.
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  • Implications of Medicare Access and CHIP Reauthorization Act of 2015

    The passing of this landmark legislation repeals the Sustainable Growth Rate (SGR) and provides medical practices with significant financial incentives to participate in alternative payment models (APMs) and reach top-quartile quality performance. Listen in to this webinar to hear Press Ganey regulatory experts discuss our understanding of the Act and the implications it has on different physician groups.
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    Our newest employee engagement research highlights key findings and trends to reveal emerging patterns and priority areas in the changing landscape. Based on the analysis of more than one million unique respondents in the national Press Ganey health care employee database, these insights can help inform strategies to reduce turnover, attract and retain top talent, and build an engaged, patient-centered culture.
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  • Navigating Acute Care CAHPS Programs in 2015

    The expansion of CAHPS surveys in acute care demonstrates a growing focus on the patient experience. During the second session of our CAHPS Webinar Series, Jodie Cunningham, Vice President of Public Reporting and Policy, and Kimber Abair, Director of Acute Services, review the latest regulatory updates and address the following CAHPS initiatives: EDCAHPS, HCAHPS, Child HCAHPS, OSCAHPS.
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  • Prepare for 2015 PQRS, ACO, and Outpatient Surgery CAHPS Requirements

    Press Ganey is committed to work together with you on these important CAHPS initiatives. During this presentation, Jodie Cunningham-VP Regulatory Reporting & Policy, and Allyson Weaver Bunker- Director of Medical & Ambulatory Services, deliver timely regulatory insights to help you prepare for and drive targeted performance improvement in advance of upcoming CAHPS programs.
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More recorded webinars can be found in the Research & Resources section of this site in the following sections: