Burl Stamp, FACHE
Leadership Communication that Fuels a High-Performance Culture
Leadership communications at every level is key to driving a high-performance culture and improving the patient experience. With the advent of value-based criteria and other performance-related incentives from Medicare and many commercial insurers, managers in health care provider organizations face increasing pressure to improve results. Unfortunately, many leaders are finding that tried-and-true approaches designed to change tactical procedures fail to move the needle for patient experience measures. Changing culture is imperative to sustainably improving the patient experience. And, at the heart of cultural change is effective leadership communication.
With broad-based experience working alongside health care professionals from the boardroom to the bedside, Burl Stamp has helped major health systems, academic medical centers and community hospitals improve bottom line, patient experience, staff engagement and patient safety results.
Prior to his consulting career with PYA and in his own firm, Stamp served several leading health care organizations in executive roles. As president and CEO of Phoenix Children’s Hospital, he led development and construction of the first comprehensive, freestanding health care campus in Arizona dedicated to pediatrics. He developed the first strategic planning and marketing department at St. Louis Children’s Hospital, where in 1989 he started the highly successful Answer Line to provide reliable, accessible health advice to families.
Stamp is the author of The Healing Art of Communication, a health care professional’s guide to improving communication, and the creator of Caremunication®, a comprehensive training and professional development program designed to help health care providers improve communication among front-line managers and staff. He is a frequent speaker on communication, leadership and performance improvement strategy in health care organizations.