Craig Clapper


Craig Clapper, PE, CMQ/OE
Press Ganey

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Before he started with Press Ganey, Craig was a founding Partner and the Chief Knowledge Officer of HPI. Craig has over 25 years of experience improving reliability in nuclear power, transportation, manufacturing, and health care. He specializes in cause analysis (including nuclear power events and component failures, commercial aviation components, and the Texas A&M bonfire structure collapse), reliability improvement (including Feed Water & Main Turbine systems in nuclear power, manufacturing at Baker Hughes, and chemotherapy processes at St Jude’s Children’s Hospital), and safety culture improvements (for Duke Energy, US Department of Energy, ABB, Westinghouse, Framatome ANP, Sentara Healthcare, and others). He now is the lead consultant on several safety culture engagements for health care systems. 

Prior to forming HPI, Craig was the Chief Operating Officer of Performance Improvement International, Chief Engineer for Hope Creek Nuclear Generating Station and Systems Engineering Manager for Palo Verde Nuclear Generation Station. He is a registered professional engineer in Arizona, has a Master in Business Administration, and is a Certified Manager of Quality and Organizational Excellence by the American Society for Quality (ASQ).

Carole Stockmeier


Carole Stockmeier​, MHA
 ​Partner, Transformational Advisory Services
  ​Press Ganey 

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Carole Stockmeier has over 15 years of experience in hospital operations leadership. Carole has supported comprehensive safety culture engagements at hospitals and integrated health systems and has helped organizations achieve significant improvement in safety reliability.

Prior to joining HPI, Ms. Stockmeier served as the Director of Safety & Performance Excellence at Sentara health care where she guided leaders in the implementation of strategies for human error prevention and reliability performance. She provided operational leadership for Sentara’s patient safety
initiatives, with outcomes recognized by award of the American Hospital Association 2004 Quest for Quality Prize and the 2005 John M Eisenberg Award for Patient Safety and Quality.

Ms. Stockmeier holds a Master in Health Administration from Virginia Commonwealth University, where she is a Fellow of the Williamson Institute of the Department of Health Administration, and a Bachelor of Science in public health from the University of North Carolina at Chapel Hill.


Rod Hochman, MD​
​President & CEO
Providence St. Joseph Health 

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Jim Skogsbergh, 47, is chief executive officer of Advocate Aurora Health, (formerly Advocate Health Care). He has held this position since April 2002. Skogsbergh joined Advocate as chief operating officer in January 2001. 

Skogsbergh came to Advocate Health Care from Iowa Health System in Des Moines, where he served as executive vice president. He also was the president and chief executive officer of Iowa Methodist, Iowa Lutheran and Blank Children’s hospitals. Skogsbergh was responsible for three hospitals, multiple physician organizations and academic teaching programs, and played a management role in the ten hospital, 450 physician statewide Iowa Health System. Skogsbergh joined Iowa Methodist Medical Center in 1991 as executive vice president. From 1982 to 1991, he was with Memorial Health System of South Bend, Indiana where he began as an administrative resident and moved up through several positions to become executive vice president and chief operating officer of Memorial Hospital of South Bend.


Timothy Pehrson

President & CEO

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More details coming soon.

Mary LaFrancois, SPHR, SHRM-SCP

Regional Chief Human Resources Officer & SVP
Trinity Health

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​More details coming soon. 

Jim Merlino

James Merlino, MD​
Chief Transformation Officer,​
Press Ganey

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Dr. James Merlino joined Press Ganey as president and chief medical officer of the strategic consulting division in 2015. As an accomplished surgeon and industry leader in improving the patient experience, Jim draws from more than two decades of health care experience to oversee Press Ganey’s consultancy division. Under his leadership, the consulting team helps providers improve the delivery of safe, high-quality care in a patient-centered environment.

Prior to joining Press Ganey, Jim served as chief experience officer and associate chief of staff at the Cleveland Clinic health system, as well as a practicing staff colorectal surgeon at the organization’s Digestive Disease Institute. At Cleveland Clinic, Jim was responsible for leading strategic programs to improve the patient experience across the system. He spearheaded numerous groundbreaking initiatives to ensure the highest standards for patient care, and improve patient access and referring physician relations. He championed organizational cultural alignment around the patient as a key component of patient-centered care.​

Margaret I. Mikula, MD
Vice President and Chief Quality Officer​
Penn State Health 

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Margaret Mikula, MD is a graduate of Wayne State University, where she received a bachelor’s of science, degree in chemistry, and later earned her medical doctorate from Wayne State University School of Medicine. She completed a dual residency in internal medicine and pediatrics at Penn State.

As an assistant professor of pediatrics and a faculty member in hospital medicine since 2004, Dr. Mikula served as the medical director of Penn State Children’s Hospital Quality and Safety Program since 2013.  In this role, she chaired the Children’s Hospital Safety Event Review Team, Quality and Safety Steering Council, was co-chair of the Children’s Hospital Mortality Review Committee and instituted the daily operations safety brief in the Children’s Hospital.  In July, 2016, she became the Chief Quality Officer for Penn State Milton S. Hershey Medical Center, Penn State Children’s Hospital, and Penn State Medical group.  In this role, she is responsible for oversight of quality improvement, incentive programs, patient safety, regulatory and accreditation, infection prevention and quality education.

​Shannon Phillips, MD, MPH

Chief Patient Safety and Experience Officer
Intermountain Healthcare

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​More details coming soon. 

​Peter Pisters, MD, MHCM

​MD Anderson Cancer Center

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​More details coming soon.