Craig Clapper


Craig Clapper, PE, CMQ/OE, Partner, ​Strategic Consulting​, Press Ganey

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Before he started with Press Ganey, Craig was a founding Partner and the Chief Knowledge Officer of HPI. Craig has over 25 years of experience improving reliability in nuclear power, transportation, manufacturing, and health care. He specializes in cause analysis (including nuclear power events and component failures, commercial aviation components, and the Texas A&M bonfire structure collapse), reliability improvement (including Feed Water & Main Turbine systems in nuclear power, manufacturing at Baker Hughes, and chemotherapy processes at St Jude’s Children’s Hospital), and safety culture improvements (for Duke Energy, US Department of Energy, ABB, Westinghouse, Framatome ANP, Sentara Healthcare, and others). He now is the lead consultant on several safety culture engagements for health care systems. 

Prior to forming HPI, Craig was the Chief Operating Officer of Performance Improvement International, Chief Engineer for Hope Creek Nuclear Generating Station and Systems Engineering Manager for Palo Verde Nuclear Generation Station. He is a registered professional engineer in Arizona, has a Master in Business Administration, and is a Certified Manager of Quality and Organizational Excellence by the American Society for Quality (ASQ).



J​im Skogsbergh, C​hief Executive Officer, Advocate Aurora Health 

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Jim Skogsbergh, 47, is chief executive officer of Advocate Aurora Health, (formerly Advocate Health Care). He has held this position since April 2002. Skogsbergh joined Advocate as chief operating officer in January 2001. 

Skogsbergh came to Advocate Health Care from Iowa Health System in Des Moines, where he served as executive vice president. He also was the president and chief executive officer of Iowa Methodist, Iowa Lutheran and Blank Children’s hospitals. Skogsbergh was responsible for three hospitals, multiple physician organizations and academic teaching programs, and played a management role in the ten hospital, 450 physician statewide Iowa Health System. Skogsbergh joined Iowa Methodist Medical Center in 1991 as executive vice president. From 1982 to 1991, he was with Memorial Health System of South Bend, Indiana where he began as an administrative resident and moved up through several positions to become executive vice president and chief operating officer of Memorial Hospital of South Bend.

Kim Hollon​Kim Hollon, President and CEO, Signature Healthcare 

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 ​Mr. Kim Norton Hollon, FACHE has been Chief Executive Officer and President at Signature Healthcare Brockton Hospital since July 1, 2010.  Signature is safety net health system managing population risk for Medicaid, a Medicare Advantage plan, inpatient Medicare bundles and two commercial insurance plans.  The system has achieved stable profitability while reducing total medical expense and improving quality through numerous innovative initiatives.  For multiple years Signature has sustained a 70+% decrease in employee injures and patient serious safety events.   

Kim has over 30 years’ of hospital c-suite experience serving hospitals in Pennsylvania and for many years in Dallas, Texas.  

Mr. Hollon has a Bachelor's degree in Business Administration from University of Montevallo in Montevallo, Alabama, and a Master's Degree in Hospital and Health Administration from the University of Alabama in Birmingham.


amy_adome​​Amy Adome, ​MD, MPH, SVP Clinical Effectiveness, Sharp HealthCare

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In her role as senior vice president of clinical effectiveness for Sharp HealthCare, Amy Adome, MD, is responsible for leading efforts to maintain and improve the quality of patient care across the Sharp system, which includes four acute-care hospitals, three specialty hospitals and two affiliated medical groups. Dr. Adome works with a variety of groups within Sharp including clinical research and physician services, institutional review board, continuing medical education, service lines and performance improvement. In addition, she works collaboratively with physicians, nurses and health professionals to develop, define and deliver quality patient care, using quality assessment and monitoring techniques.

Dr. Adome joined Sharp HealthCare in April 2013. Prior to joining Sharp, Dr. Adome was based on the east coast where she held a number of leadership roles. Her most recent role before moving to San Diego was as vice president of quality and patient safety at Mary Washington Healthcare in Fredericksburg, Virginia — a nonprofit regional system comprised of two hospitals and 28 ambulatory health care facilities and wellness services. While there, she was responsible for building and leading their corporate quality and patient safety program. Before that, she worked in Manhasset, New York, where she served as the director of quality at North Shore University hospital, an 806-bed teaching hospital that is one of the cornerstones of North Shore LIJ Health System.

Dr. Adome received her medical degree from Makerere University in Uganda and worked as a primary care physician in Kenya before moving to the United States to pursue a master of public health with a concentration in health care management from Harvard University in Boston.


leslie_jureckoLeslie Jurecko, MD, MBA, Vice President, System Quality, Safety, and Experience, Spectrum Health

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Leslie Jurecko MD, MBA, has been employed at Spectrum Health for the past 8 years. She is a Pediatric Hospitalist and serves as Vice President, Safety and Experience for the Delivery System. Prior to this current role, Leslie was the Medical Director of Quality and Safety for Helen DeVos Children's Hospital (HDVCH). Leslie has helped advance HDVCH as a national leader in patient safety and quality measures. Leslie completed her Pediatrics training at Northwestern University and recently finished her Executive MBA at Grand Valley State University, Seidman College of Business. She also has completed the Patient Safety Executive Development Program at The Institute for Healthcare Improvement (IHI). Leslie serves as a Midwest Co-leader for Solutions for Patient Safety (SPS), a national organization. She is a member of the SHMG Board of Directors and the Quality and Safety Sub-Committee of the Board.


Patrick O'ShaughnessyPatrick O'Shaughnessy, DO, MBA, MS-POPH, FACEP, CHCQM, Executive Vice President and System Chief Clinical Officer, Catholic Health Services of Long Island 

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Patrick O’Shaughnessy, DO, MBA, MS-POPH, FACEP, CHCQM, is Catholic Health Services of Long Island’s (CHS) executive vice president and chief clinical officer (CCO). Dr. O’Shaughnessy areas of expertise include population health management, medical informatics, as well as high reliability science. He is a recognized leader in high reliability health care and has published and speaks nationally on patient safety and quality improvement processes in health care.

Dr. O’Shaughnessy completed his residency in emergency medicine at Albert Einstein College of Medicine at Beth Israel where he was selected to be chief resident and then was offered faculty appointment at Albert Einstein College of Medicine where he became a core faculty Emergency Medicine attending physician at Beth Israel Medical Center. It was during this time at Beth Israel where he cared for patients from all walks of life, and most importantly further developed his true “humanistic” philosophy and approach to practicing medicine and helped dozens of young physicians learn these same skills. It was here that he also led disaster and recovery efforts for the September 11th attacks on the World Trade Center. Dr. O’Shaughnessy’s passion for Population Health Management was born from over 13 years of emergency medicine practice, where he first hand witnessed the failures and inefficiencies of our current health care system.

Dr. O’Shaughnessy earned his medical degree from New York College of Osteopathic Medicine and his master’s in business administration, with honors, from Adelphi University and will complete a second master’s degree in Population Health Management from Thomas Jefferson University in early 2018. He is board certified in emergency medicine, health care quality and management. He is an active member of the American College of Physician Executives and the American College of Healthcare Executives and the Institute for Healthcare Improvement (IHI).

When not working, Dr. O’Shaughnessy is also a private pilot and passionate aviator who flies over many of the communities he serves here on Long Island. He has applied the concepts of military and commercial aviation safety best practices to his healthcare systems clinical operations to the benefit of thousands of patients and works tirelessly to reduce patient harm events across the healthcare system. He has also been very passionate about working to positively impact the Heroin and Prescription Drug epidemic that plagues Long Islanders which has claimed thousands of lives. In this capacity, he has served on the Suffolk County Heroin and Prescription Opiate Task force which helped to frame legislative recommendations for Suffolk County officials. He also provided key legislative testimony to Governor Cuomo’s taskforce on Heroin and Prescription Drug Abuse last year at Farmingdale College.

Dr. O’Shaughnessy has been blessed by two wonderful ladies in his life; his wife Mia and daughter Brooke, both of whom are his lifeblood and have supported him tirelessly throughout his clinical and administrative career.

sean_murphy_200x225​Sean L. Murphy, MD, Major General, USAF, MC, FS, Air Force Deputy SG

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Major   General   Sean   L.   Murphy   is the Deputy Surgeon General, Office of the Surgeon General, Headquarters U.S. Air Force, Washington, D.C. He directs operations of the Air Force Medical Service, composed of a $6.1 billion, 44,000 person integrated health care delivery system serving 2.6 million beneficiaries at 76 military treatment facilities worldwide. He oversees the daily functions of the Air Force Surgeon General's office with offices in Washington, D.C., Fort Detrick, Maryland, Falls Church, Virginia and San Antonio, Texas. Included in these functions are clinical operations and quality, aeromedical evacuation, global force management, readiness, strategic medical plans, programs and budget, medical force management and medical information systems management.  General Murphy coordinates Air Force Medical Service operations through major commands, joint service agencies, the Assistant Secretary of Defense (Health Affairs), the Defense Health Agency and the Department of Veterans Affairs. 

General Murphy is a 1981 distinguished graduate of the U.S. Air Force Academy and obtained his medical degree from the Uniformed Services University of the Health Sciences, Bethesda, Maryland.  General Murphy is board certified in pediatrics, qualified in aerospace medicine and has a Master’s Degree in National Security Strategy from the National War College. He has commanded at the flight, squadron, and group levels in both the deployed and home station environments. General Murphy has served at the Joint COCOM level as the SOUTHCOM Command Surgeon and previously as the Pacific Air Force Command Surgeon, the AF Medical Operations Agency Commander, and the Air Combat Command Surgeon. 

Jim Merlino

James Merlino, MD, Chief Transformation Officer, Press Ganey

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Dr. James Merlino joined Press Ganey as president and chief medical officer of the strategic consulting division in 2015. As an accomplished surgeon and industry leader in improving the patient experience, Jim draws from more than two decades of health care experience to oversee Press Ganey’s consultancy division. Under his leadership, the consulting team helps providers improve the delivery of safe, high-quality care in a patient-centered environment.

Prior to joining Press Ganey, Jim served as chief experience officer and associate chief of staff at the Cleveland Clinic health system, as well as a practicing staff colorectal surgeon at the organization’s Digestive Disease Institute. At Cleveland Clinic, Jim was responsible for leading strategic programs to improve the patient experience across the system. He spearheaded numerous groundbreaking initiatives to ensure the highest standards for patient care, and improve patient access and referring physician relations. He championed organizational cultural alignment around the patient as a key component of patient-centered care.

Gary Yates​Gary Yates, MD, ​Partner, ​Strategic Consulting, ​Press Ganey

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Dr. Yates served as HPI’s President when the organization became a part of Press Ganey’s Strategic Consulting Services division in September 2015. HPI has been recognized as a leading firm that helps improve patient safety by using evidence-based methods derived from high-risk industries. 

He also served as President of the Sentara Quality Care Network, and is the former Senior Vice President and Chief Medical Officer for Sentara Healthcare. In this role, Dr. Yates had responsibilities for clinical effectiveness programs, patient safety programs, physician integration efforts and medical management initiatives for its 10-hospital system and 340,000 member health plan. 

Dr. Yates has been a member of the Executive Committee for the Institute for Healthcare Improvement’s (IHI) Quality Management Network and served as co-chair of IHI’s ninth annual National Forum on Quality Improvement in Health Care. He also served two years as President of Virginians Improving Patient Care and Safety (VIPCS), the statewide patient safety consortium for Virginia. 

In 2005, Dr. Yates was awarded the Physician Executive Award of Excellence from Modern Physician and the American College of Physician Executives (ACPE). He currently serves on the Board of Stewardship Trustees for Catholic Health Initiatives (CHI) and serves as a member of the American Hospital Association- McKesson Quest for Quality Prize Selection Committee.


susan_davis​Susan L. Davis, RN, Ed.D, FACHE, Managing Partner, ​Healthcare Strategic Solutions, LLC

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Susan L. Davis serves as Managing Partner at Healthcare Strategic Solutions, LLC, an advisory firm focused on optimizing enterprise value for health systems, private equity firms, portfolio companies, and other business entities through strategy, leadership and business development. Susan is a seasoned and accomplished executive who has held senior leadership positions in a broad range of healthcare settings including an academic medical center, at multi-hospital systems and community hospitals. Susan brings over thirty years of senior executive experience as a Chief Executive Officer (CEO), Chief Operating Officer (COO), and Chief Nursing Officer (CNO) with significant expertise in strategic planning, leadership development, quality and patient safety, boards of directors/governance, facility planning and design, physician alignment and driving revenue growth.

Susan has earned both a Doctorate in Education and Master of Arts in Nursing Administration from Columbia University, as well as a Bachelor of Science in Nursing from Mount Saint Mary College.

Susan is Board Certified in healthcare management and is a Fellow of the American College of Healthcare Executives (ACHE). Susan has served as Chairman of the Board of the Connecticut Hospital Association and as a Director of the Florida Hospital Association. 

She has also served as Chairman and on the Board of Directors for a number of civic organizations.


Carole StockmeierCarole Stockmeier, MHA, Partner, Strategic Consulting, Press Ganey

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Carole Stockmeier has over 15 years of experience in hospital operations leadership. Carole has supported comprehensive safety culture engagements at hospitals and integrated health systems and has helped organizations achieve significant improvement in safety reliability.

Prior to joining HPI, Ms. Stockmeier served as the Director of Safety & Performance Excellence at Sentara health care where she guided leaders in the implementation of strategies for human error prevention and reliability performance. She provided operational leadership for Sentara’s patient safety
initiatives, with outcomes recognized by award of the American Hospital Association 2004 Quest for Quality Prize and the 2005 John M Eisenberg Award for Patient Safety and Quality.

Ms. Stockmeier holds a Master in Health Administration from Virginia Commonwealth University, where she is a Fellow of the Williamson Institute of the Department of Health Administration, and a Bachelor of Science in public health from the University of North Carolina at Chapel Hill.