Summit Agenda

DAY 1   |   Thursday, September 20

Registration 5:00– 6:00 p.m.
Welcome Reception 6:00– 7:00 p.m.

DAY ​2   |   Friday, ​September 21

Breakfast & Registration 7:00– 8:00 a.m.
Welcome Remarks 8:00– 8:15 a.m.
Keynote: The Journey to Zero Harm 8:15– 9:15 a.m.
Safety as a Strategic Priority:
Getting Boards On Board
9:15– 10:15 a.m.
Networking Break ​10:15– 10:​30 a.m.
Leadership Panel 10:​​30– 11:30 a.m.
Networking Lunch 11:​30– 12:30 p.m.
Delivering on the Patient Promise:
A Framework for Transforming Care
12:​30– 1:30 p.m.
Break 1:​30–1:35 p.m.
High Reliability Concepts From
Aircraft Carrier to Health Care:
It Takes a Team to Steam
1:35– 2:​35 p.m.
Break 2:35– 2:40 p.m.
AFMS's High Reliability Journey: Sustaining a 
Safety Culture across a Global System
2:​​40– 3:25 p.m.
Closing Remarks 3:25– 3:30 p.m.


Day 2  |  September 21

8:15 - 9:15 a.m.​ ​  | Keynote: The Journey to Zero Harm

Jim Skogsbergh, Chief Executive Officer, Advocate Aurora Health

Health care organizations that set High Reliability as the guiding principle of their journey to achieving Zero Harm and reducing their Serious Safety Event Rate® require deliberate and mindful leadership—from C-suite to sharp-end operational leaders. In this opening session, Advocate Aurora Health’s Chief Executive Officer Jim Skogsbergh will share strategies, setbacks and lessons learned on their organizational journey to eliminate avoidable suffering and harm.

9:15 – 10:15 a.m.​  Safety as a Strategic Priority: Getting Boards On Board

Kim Hollon, CEO and President, Signature Healthcare 
James Leary, Chairman, Board of Trustees, Signature Healthcare 
James Merlino, MD, Chief Transformation Officer, Press Ganey

In times of Serious Safety Events, hospital leaders must critically examine and improve their operations and processes to prevent avoidable harm. However, there are human barriers such as optimism bias and reverting to the mean that arise when attempting to implement internal transformation. Signature Healthcare President and Chief Executive Officer Kim Hollon will share how the organization has leveraged board members to circumvent these challenges and increase accountability for sustained improvement across the areas of safety and quality. Mr. Hollon will provide a framework for fostering the strategic alignment between boards and hospital leaders in an effort to achieve Zero Harm. 

10:30 – 11:30 a.m.  | Leadership Panel

Craig Clapper, PE, CMQ/OE, Partner, Strategic Consulting, Press Ganey


Amy Adome, MD, MPH, SVP Clinical Effectiveness, Sharp HealthCare
Leslie Jurecko, MD, MBA, VP, System Quality, Safety, and Experience, Spectrum Health
Susan L. Davis, RN, Ed.D, FACHE, Managing Partner, Healthcare Strategic Solutions, LLC

12:30 – 1:30 p.m.​  | Delivering on the Patient Promise: A Framework for Transforming Care  

James Merlino, MD, Chief Transformation Officer, Press Ganey

Patient experience, caregiver engagement, clinical quality and patient safety are the pillars of excellence in health care. In this session, Press Ganey’s Chief Transformation Officer Dr. James Merlino will lead an interactive dialogue offering a framework for driving improvement across the domains of safety, quality, patient experience and workforce engagement to yield greater overall performance ratings. Learn how leadership teams armed with deeper data and integrated insights can more easily identify and prioritize targeted opportunities to reduce patient and caregiver suffering and improve the delivery of care. 

1:35 – 2:35 p.m.​ | High Reliability Concepts From Aircraft Carrier to Health Care: It Takes a Team to Steam

Patrick O'Shaughnessy, DO, MBA, MS-POPH, FACEP, CHCQM, Executive Vice President and System Chief Clinical Officer, Catholic Health Services of Long Island

Health care is a complex, high risk industry that requires clinical excellence and exemplary safety performance. Organizations who want to remain competitive may look to other high risk industries to adopt advanced safety principles and practices to deliver on the patient promise of safe, high-quality, patient-centered care. Using insights from his own experience in aviation and from Catholic Health Services’s journey to High Reliability, EVP and Chief Clinical Officer Dr. Patrick O'Shaughnessy will share strategies for aligning leaders around the core value of safety to reduce avoidable harm for caregivers, patients and their families. 

2:40 – 3:25 p.m.​ | AFMS's High Reliability Journey: Sustaining a Safety Culture across a Global System

Major General Sean L. Murphy, MD, USAF, MC, FS, Air Force Deputy SG

Committed to the mission of delivering “Trusted Care, Anywhere,” the Air Force Medical Service delivers safe, high-quality, patient-centered care across an integrated health care system serving 2.6 million beneficiaries at 76 military treatment facilities worldwide. Key to this mission is aligning leadership around the goal of Full Spectrum Medical Readiness to ensure that medics are trained and equipped to deliver exceptional care to the 200,000 airmen currently engaged in operations around the world. In this session, Maj. Gen. (Dr.) Sean L. Murphy will describe the critical role that senior leaders play in the organization’s three-phase approach to High Reliability and share strategies for developing and engaging leadership across a complex global care system.