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Regional Education Symposiums: ​Keynote Speakers

Day One: ​​8:45 – ​9:45 ​a.m.

CARING FOR CAREGIVERS BY FOCUSING ON RESILIENCE

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Barbara A. Reilly, PhD, Senior Vice President, Employee, Nurse, & Physician Engagement, Press Ganey

Engaged caregivers are highly motivated, find their work meaningful and are best positioned to deliver high-value care. In order to successfully engage staff, organizations must listen to and understand the voices of both their patients and their employees. In her keynote, Barbara will outline how organizations and work-unit leaders can identify key drivers of engagement and resiliency in their staff. She will share strategies that managers and caregivers can use in their day-to-day work to enhance organizational culture. Learn about effective methods for fostering resilience and combating caregiver burnout to strengthen engagement and improve the overall quality of care.



Day One: ​​​1:​00 – ​​2:​00 ​p.m.

CLIENT INNOVATION KEYNOTES

In each city, senior executives from one of three top-performing organizations—Novant Health, Scripps Health or Midland Memorial Hospital—will share strategies for achieving and sustaining success.

Client Innovation Keynote Session Details >


Day One: ​4:45​ – ​5:​30 ​p.m.

CREATING AN EPIDEMIC OF EMPATHY: STRATEGIES AND TECHNIQUES TO LEAD YOUR ORGANIZATION’S CULTURAL CHANGE

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Chrissy Daniels, MS, Director, Strategic Initiatives, University of Utah Hospitals and Clinics

“What we need to do is change the culture.” This phrase probably sounds familiar to those leading the patient experience. We learn a lot about tactics to improve the patient experience but how do we go about leading cultural change?  Over the past 10+ years, Chrissy Daniels has led University of Utah to national recognition for improvement and innovation in the patient experience and for achieving the seemingly impossible—transforming UUHC’s organizational culture. In this session, Chrissy brings together models of appreciative inquiry, process improvement and the science of social networks to help you create an “epidemic of empathy,” engage clinicians and earn the trust and loyalty of your patients.



Day Two: 8:​​30​ – 9:​30 a.m.

LINKING PATIENT AND CAREGIVER INSIGHTS TO ​ENHANCE QUALITY OF CARE

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Martin Wright, Senior Manager, Consulting, Press Ganey

In today’s consumer-driven health care environment, organizations face competing priorities as they strive to improve overall performance and remain competitive. When it comes to improving the patient experience, while engagement, safety and quality viewpoints are tremendously important, it is crucial that the voice of the patient and the voices of caregivers remain beacons, guiding strategic planning and tactical initiatives and fostering personal fulfillment. In this keynote session, Marty will share ideas on how to bring these perspectives together in a way that allows leaders to leverage these voices to ignite every caregiver’s passion, inspire all employees in their day-to-day work and improve care delivery to every patient, every time.

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Wonderful opportunity to learn information that is relevant to our daily practices. Great presenters. Loved all the examples of what we can do to improve what we do and our overall patient experiences.

This was one of the most valuable symposiums I have attended. It gave me fresh ways of looking at PX scores and overall employee satisfaction. If I apply the new tools I learned, then patient experience should increase.

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Attendee,
2016 Regional Education Symposiums