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​SYMPOSIUM LOCATIONS

PHILADELPHIA​  |  May 15-16​

CHICAGO​​  |  May 22-23​
 

L​OS A​NGELES  |  June 6-7 

 

Agenda at a ​Glance


S​ymposiums  |  DAY 1

Breakfast & Registration 7:​30 – ​8:30 a.m.
Welcome Remarks &
​Keynote Address: Christy
Dempsey, Press Ganey
8:30 – 10:​00 a.m.
Break 10:00 – 10:15 a.m.
Breakout Sessions 10:​15 – 11:15 a.m.
Break 1​1:​15 – 1​1:30 a.m.
Breakout Sessions 1​1:​30 – 1​2:30 p.m.
​Lunch 1​​2:​30 – 1:​30 ​p.m.
Client Innovation Keynote ​1:30 – ​2:​30 p.m.
Break ​2:30 – ​2:​45 p.m.
Breakout Sessions ​2:​45 – ​3:​45 p.m.
Break ​3:​45 – ​4:00 p.m.
Breakout Sessions ​4:​00 – ​5:00 p.m.

S​ymposiums  |   DAY ​2

Breakfast 7:30 – 8:30 a.m.
Keynote ​Address:
Deirdre Mylod, Press Ganey
8:30 – 9:30 a.m.
Break 9:30 – 9:45 a.m.
Breakout Sessions 9:45 – 10:45 a.m.
Break ​10:45 – 11 a.m.
Breakout Sessions 11:00 a.m. – Noon

 

2018 Keynote Speakers

Christy_email_image
Christy Dempsey
MSN, CNOR, CENP, FAAN, Chief Nursing Officer, Press Ganey
D_Mylod_email_image
Deirdre Mylod
PhD, Executive Director, Institute for Innovation; SVP Research & Analytics, Press Ganey

Who Should Attend
Directors, managers, patient experience teams, coaches and frontline caregivers who are committed in their day-to-day activities to improving the safety, quality, and experience of care for patients and caregivers. 

Breakout Sessions
Earn up to 9 hours of continuing education credit and build a customized agenda to meet your specific learning objectives. Choose from a diverse line-up of educational sessions, all designed to arm you with practical tools and actionable tactics that you can take back to your organization and implement as part of your improvement initiatives. 

Learn More >

​Hotel & Travel
Book your hotel room and get all of the details ​regarding the ​symposium venues and travel recommendations.

Learn More >

​R​egister
Don’t miss your chance to lock in the lowest rates—register today and save $100.

Learn More >