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Summit Agenda


"It is a privilege to hear from top
leaders across the nation.


-201​8 Attendee



DAY ​1   |   Tuesday May 7

Breakfast & Registration 7:00–8:00 a.m.
Welcome Remarks 8:00–8:15 a.m.
Keynote Address 8:15–9:00 a.m.
Transforming the Future of Care 9:00–9:30 a.m.
Break ​9:30–9:​45 a.m.
Strategies to Achieve Cultural
Alignment
9:​45–11:05 a.m.
Networking Break 11:05–11:30 a.m.
Designing an Integrated Data
Strategy to Accelerate
Transformation
11:30 a.m.–12:45 p.m.
Networking Lunch 12:45–1:45 p.m.
​ROUNDTABLE: Building
Caregiver Resilience
1:45–3:00 p.m.
​ROUNDTABLE: Consumerism in
Pediatrics: Meeting the Needs of
Today's Patients and Families
1:45–3:00 p.m.
Break 3:00–3:15 p.m.
​ROUNDTABLE: Leading for
a Safe & Reliable Culture
3:15–4:30 p.m.
​ROUNDTABLE: Pediatric
Communication Skills: Building
Patient, Family and
Provider Relationships
3:15–4:30 p.m.
Networking Reception 5:00–6:30 p.m.

DAY ​2   |   Wednesday May 8

Breakfast 7:00–8:00 a.m.
Day 2 Remarks 8:00–8:15 a.m.
Driving Innovation Across
Pediatrics – Strategies for
Embracing Risk Taking
8:15–9:00 a.m.
Aligning Experience,
Engagement, Quality  and
Safety Initiatives to Drive
Transformational Change
9:00–9:45 a.m.
Networking Break ​9:45–10:​15 a.m.
The Journey to Zero Harm:
Safety & High Reliability
Principles in Practice – Meeting
the Needs of Pediatric Caregivers
10:​15–11:00 a.m.
Reconnecting to the "Why" 11:00–11:45 a.m.
Closing Remarks 11:45 a.m.–Noon

 


Day 1  |  May 7

8:15 – 9:00 a.m.​  |  Keynote Address

Speaker To Be Announced

Additional session details coming soon.

9:00 – 9:30 a.m.​  Transforming the Future of Care

Rachel Biblow, Senior Vice President, Transformational Solutions, ​Press Ganey

As the industry continues to evolve, leaders must do more than recognize patient safety, clinical quality, patient experience, and workforce engagement as pillars of excellence. They must understand the interconnectedness of these dimensions and their respective outcomes, and drive improvement in each to achieve true health care excellence. In this session, Rachel Biblow will explore the transformational framework for removing barriers that keep improvement efforts in silos and aligning people, processes and strategies around a unified strategic approach.

Key Takeaways:
-  How to recognize and act upon the critical interdependencies of safety, quality, experience and engagement to transform the delivery of care
-  Strategies for setting and communicating clear goals and objectives for the enterprise and every member of the workforce
-  Competitive advantage of using integrated insights to identify and prioritize targeted improvement opportunities

9:45 – 11:05 a.m.  |  ​Strategies to Achieve Cultural Alignment

Marty Wright, Director, Strategic Consulting, Press Ganey
​Myra Gregorian, MA, SPHR, SHRM-SCP, 
Chief People Officer & Senior Vice President, Seattle Children’s

Additional session details coming soon.

11:30 a.m. – 12:45 p.m.  |  Designing an Integrated Data Strategy to Accelerate Transformation

Deirdre Mylod, PhD, Executive Director, Institute for Innovation and Senior Vice President, Research & Analytics, Press Ganey
Fiona Levy, MD, MBA,
Executive Director, Sala Institute for Child and Family Centered Care, Hassenfeld Children’s Hospital at NYU Langone; Vice Chair for Clinical Affairs, Department of Pediatrics, New York University School of Medicine 

Additional session details coming soon.

1:45 – 3:00 p.m.  |  ROUNDTABLE: Building Caregiver Resilience

Marty Wright, Director, Strategic Consulting, Press Ganey 

Join this interactive roundtable discussion to explore strategies for combatting burnout and reducing turnover by strengthening caregiver resilience. Led by Press Ganey expert Marty Wright, this session will present a comprehensive framework first established by Deirdre Mylod for deconstructing both the stresses and rewards inherent to the role of caregivers from the perspectives of a caregiver, a leader, a team, and an organization. Attendees will gain actionable insights to better understand and support their workforces.

Key Takeaways:
-  A framework for understanding and responding to the needs of your workforce
-  Specific examples of practices in your organization that may be contributing to burnout
-  Strategies to amplify the inherent rewards of providing care and mitigate stressors to ultimately enrich resilience

1:45 – 3:00 p.m.  |  ​ROUNDTABLE: Consumerism in Pediatrics: Meeting the Needs of Today's Patients and Families

Chrissy Daniels, MS, Partner, Strategic Consulting, Press Ganey

Additional session details coming soon.

3:15 – 4:30 p.m.  |  ​ROUNDTABLE: Leading for a Safe & Reliable Culture

Craig Clapper, PE, CMQ/OE, Partner, Strategic Consulting, Press Ganey

Additional session details coming soon.

3:15 – 4:30 p.m.  |  ​ROUNDTABLE: Communication Skills in Pediatrics: Building Relationships Among Providers Patients, and Families

Joan Shook, MD, MBA, FAAP, FACEP, Chief Safety Officer, Deputy Chief Quality Officer, Chief Clinical Information Officer, Texas Children’s Hospital; Professor of Pediatrics, Baylor College of Medicine 
Laura Cooley, PhD,
Senior Director of Education and Outreach for The Academy of Communication in Healthcare (ACH) and Assistant Clinical Professor, Department of Medicine, Vanderbilt University School of Medicine

Join this interactive roundtable discussion to explore the impact of patient-centered communication skills on provider-patient relationships. Led by Dr. Laura Cooley of The Academy of Communication in Healthcare and Dr. Joan Shook of Texas Children’s Hospital, attendees will discuss the education and training required to ensure optimal physician-patient encounters.

Key Takeaways:
-  The importance of relationship-centered communication skills in pediatrics, and how they impact safety, accuracy of clinical decisions and patient compliance to recommended treatment
-  The challenges and learning opportunities Texas Children’s Hospital had along its journey, from identifying the need to invest in a communication-skills program to driving performance improvement across the organization
-  Insights into developing an implementation strategy to train providers to communicate effectively and improve the delivery of care at your organization

Day 2  |  May 8

8:15 – 9:00 a.m.​  |  Driving Innovation Across Pediatrics – Strategies for Embracing Risk Taking

Kevin Churchwell, MD, Executive Vice President of Health Affairs and Chief Operating Officer, Boston Children’s Hospital

Additional session details coming soon.

9:00 – 9:45 a.m.​  |  Aligning Experience, Engagement, Quality and Safety Initiatives to Drive Transformational Change

Carolyn Quinn, RN, MSN, NEA-BC, Deputy Executive Director, Pediatric Services, Cohen Children’s Medical Center

Additional session details coming soon.

10:15 – 11:00 a.m.​  |  The Journey to Zero Harm: Safety & High Reliability Principles in Practice

Craig Clapper, PE, CMQ/OE, Partner, Strategic Consulting, Press Ganey

Additional session details coming soon.

11:00 – 11:45 a.m. ​  |  Reconnecting to the "Why"

Darlene Barkman, Family Consultant, Children’s Hospital of Philadelphia

After her daughter was diagnosed with leukemia, Darlene Barkman was thrust into a complex environment where she felt personally responsible for ensuring that her daughter received safe, high-quality, compassionate, and coordinated care. As her daughter, now a happy and healthy 18-year-old, received treatment, she and her family learned that each member of an organization’s workforce has an impact on the overall delivery of care. Today, Darlene serves as a member of the CHOP Family Advisory Council, where she works with interdisciplinary teams to develop strategies for reconnecting caregivers to the importance of their work so they can support patients and their families while delivering compassionate, connected care.

Key Takeaways:
-  A family member’s unique perspective and insights into an intensive experience of care that ranged across multiple service lines
-  The impact that each member of your workforce has as a care ambassador
-  The critical partnership between patients, families, and providers and its potential to transform the safety, quality, and experience of care


"This is my favorite learning opportunity throughout the year. It offers so much insight into pediatrics and provides unbelievable networking opportunities. I always leave energized and validated in knowing that others experience the same challenges.

-201​8 Attendee

"The Summit was extremely valuable. Each topic aligned with the direction pediatric health care and systems are moving in.

-201​8 Attendee