Conference Overview

Agenda

View the agenda for a quick look at conference events and timeline.

Conference Location

Gaylord Texan Hotel & Convention Center
1501 Gaylord Trail
Grapevine, Texas 76051
817.778.2000
(Approximately 10 miles from the Dallas/Ft. Worth International Airport)

Conference Pricing

Conference fee: $1,300

Attendee Substitution

If you have registered for the conference but cannot attend, you must cancel your registration by sending an email to Melissa Jerdon at conference@pressganey.com. You then must register the new person online at conference.pressganey.com.

Conference Cancellations

Cancellations must be sent to Melissa Jerdon at conference@pressganey.com. Cancellations must be made in writing by Monday, Oct. 31 to receive a full refund. If cancellations are made after Oct. 31, or if a registered attendee fails to show up, the full registration fee will be charged.

Attire

In November, the average temperature in Dallas is in the mid-60s during the day and the low to mid-40s in the evening. Casual attire is appropriate for all sessions and evening events. Please note that it is difficult to control the temperature in the meeting rooms, therefore, you may want to come to the sessions with a light sweater or jacket. We will do our best to ensure that the room conditions are comfortable.

Press Ganey On-site Registration

Stop by to pick up your registration packet on Sunday, Nov. 13, 8:00 a.m – 6:00 p.m. or Monday, Nov. 14, 6:30 – 8:00 a.m.

Resource Area

Stop by the resource area during these hours:

Sunday............. 4:00 - 5:30 p.m.
Monday............ 7:00 a.m. - 5:30 p.m.
Tuesday............ 7:00 a.m. - 3:00 p.m.