National Client Conference

Attend the premier patient experience conference of the year for three days of in-depth learning and unparalleled networking opportunities. You will be inspired by world-class keynote speakers and presentations by top performers in the industry.

Sign up to receive event updates >

2015 Conference Keynote Speaker

General Colin L. Powell

For over fifty years, General Colin L. Powell, USA (Ret.) has devoted his life to public service. Having held senior military and diplomatic positions across four presidential administrations, Powell’s deep commitment to democratic values and freedom has been felt throughout the world.

The son of Jamaican immigrants, Powell was born in Harlem in April 1937 and was raised in the South Bronx. He was educated in the New York City public schools and after graduating from Morris High School attended the City College of New York where he earned a Bachelor of Science degree in Geology. It was not until he joined the Army ROTC program at CCNY that he discovered his calling and launched his military career. He received a commission as an Army second lieutenant upon graduation in 1958 and went on to serve in the United States Army for 35 years, rising to the rank of Four- Star General.

From 1987 – 1989 Powell served as President Ronald Reagan’s National Security Advisor. He served from 1989 – 1993 as Chairman of the Joint Chiefs of Staff for both President George H.W. Bush and for President Bill Clinton, and was not only the youngest officer and first ROTC graduate ever to serve in the position but also was the first African American to do so. During his time as Chairman, he oversaw 28 crises to include the Panama intervention of 1989 and Operation Desert Storm in the victorious 1991 Persian Gulf War.

Under President George W. Bush, Powell was appointed the 65th Secretary of State and was unanimously confirmed by the U.S. Senate. As Secretary of State, he led the State Department in major efforts to address and solve regional and civil conflicts—in the Middle East, Sudan, Congo and Liberia, in the Balkans, Cyprus, Haiti, Northern Ireland, Afghanistan and Iraq and elsewhere. In all areas, he used the power of diplomacy to build trust, forge alliances and then help transform these unstable regions into areas where societies and cultures have the potential to prosper. He also worked at the forefront of American efforts to advance economic and social development worldwide.

Among the many U.S. Military awards and decorations Powell has received are the Defense Distinguished Service Medal (with 3 Oak Leaf Clusters), the Army Distinguished Service Medal (with Oak Leaf Cluster), Defense Superior Service Medal, Legion of Merit (with Oak Leaf Cluster), Soldier’s Medal, Bronze Star Medal and the Purple Heart. His civil awards include two Presidential Medals of Freedom, the President’s Citizens Medal, the Congressional Gold Medal and the Secretary of Energy Distinguished Service Medal. In addition, he has also received awards from over two-dozen countries to include a French Legion of Honor and an honorary knighthood bestowed by H.M. Queen Elizabeth II of Great Britain.

Powell is the Chair of the Board of Visitors of the Colin Powell School for Civic and Global Leadership at his alma mater, the City College of New York (CCNY). The Powell School was inaugurated May of 2013 and stands alongside CCNY’s other premiere named schools.He is the Founder and Chairman Emeritus of the America’s Promise Alliance, dedicated to forging a strong and effective partnership alliance committed to seeing that children have the fundamental resources they need to succeed.

Powell is married to the former Alma Vivian Johnson of Birmingham, Alabama. They live in McLean, Virginia and have three children and four grandchildren.


2015 Conference Keynote Speaker

Dr. Peter J. Pronovost

Director, Armstrong Institute for Patient Safety and Quality, Johns Hopkins. Co-author, Safe Patients, Smart Hospitals.

Internationally acclaimed thought leader in patient safety and patient safety change leadership.

Practicing intensive care physician, researcher and teacher who is dramatically improving patient safety by applying science to the delivery of therapies. His checklist for reducing hospitalacquired infections, in particular, has already saved countless lives. MacArthur Fellowship “genius grant” recipient; named to the Time 100 in 2008.

Peter Pronovost is an internationally acclaimed leader in patient safety, devising life-saving clinical practices that are yielding dramatic improvements in hospitals across the United States and around the world. He also is a successful leadership innovator, developing ways to motivate health care professionals to change the culture of their institutions in ways that reduce medical errors and hospital-acquired infections.

As one of his most notable contributions, he introduced an intensive care checklist protocol that saved 1,500 lives and $100 million in Michigan during its first 18 months. Dr. Pronovost (with coauthor Eric Vohr) published a book on patient safety titled Safe Patients, Smart Hospitals: How One Doctor’s Checklist Can Help Us Change Health Care from the Inside Out.

He has received a MacArthur Fellowship, commonly known as a “genius grant,” for his work and was named one of the world’s “most influential people” of 2008 by TIME magazine.

In April 2012, Dr. Pronovost was named recipient of ABMS’ first Health Care Quality and Patient Safety Award. This award “recognizes extraordinary national or international contributions to the fields of quality and patient safety”. Dr. Pronovost was named Director of the newly formed Armstrong Institute for Patient Safety and Quality at Johns Hopkins. Through a $10 million gift from C. Michael Armstrong, the institute will focus on eliminating preventable harm for patients.

Peter J. Pronovost, MD, PhD is a practicing anesthesiologist and critical care specialist physician at Johns Hopkins Hospital and a researcher and professor at Johns Hopkins University. He is a Professor in the School of Medicine in the Departments of Anesthesiology and Critical Care Medicine, and Surgery. He also is a Professor in the Bloomberg School of Public Health (Dept of Health Policy and Management) and in the School of Nursing.

He is the author of more than 200 articles and chapters in the fields of patient safety, ICU care, quality health care, evidence-based medicine, and the measurement and evaluation of safety efforts.