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CHRO Summit Series
Chicago│ April 11, 2019 │ Four Seasons





Joe Cabral

Host:
Joseph Cabral, MS
 
Chief Human Resources Officer & President, Workforce Solutions
Press Ganey

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Bio: Joseph Cabral is the chief human resources officer and president of workforce solutions at Press Ganey, a position to which he brings significant experience driving cultural transformation and caregiver engagement to support Press Ganey’s broad client base.

Most recently, Joe was chief human resources officer at Partners HealthCare, one of the largest diversified health care service organizations in the United States. With more than 20 years of experience developing and executing strategies that enhance cultural and organizational change, Joe has spent more than a decade driving business objectives, vision and values forward in all aspects of talent management and human resources in order to achieve the organization’s goals. Prior to Partners HealthCare, Joe served as chief human resources officer at Cleveland Clinic and at Northwell Health, and he has held key HR leadership roles at NewYork–Presbyterian Hospital and Boston Children’s Hospital.

Joe holds an MS degree in quality systems management, has taught as an adjunct professor at the University of Massachusetts and has served as a Baldrige Examiner as well as on New York’s Regional Economic Development Council. He has been cited by Time, BusinessWeek, The Wall Street Journal, the New York Times, Forbes and other industry publications for his expertise in human resources best practices, and in 2014 he received the CHRO of the Year Award from HRO Today.

Lynn E

Host:
Lynn Ehrmantraut, MBA, RHIA, CPHQ
Senior Vice President​, Engagement Services
Press Ganey

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Session: Roundtable Discussion: Industry Trends

Bio: Lynn Ehrmantraut is the Senior Vice President of Engagement Services for Press Ganey Associates. She provides direction for all aspects of the Engagement Business Unit and coordinates the execution of thought leadership. She directs the corporate strategic Engagement products and services roadmap, innovation, development and launch to grow the division. Lynn collaborates with senior leaders on partnership and acquisition opportunities and collaborates across the company to support clients.

Lynn joined Press Ganey in 2016 as part of the Avatar Solutions acquisition where she served as Senior Vice President. Lynn has 30-plus years’ experience in a variety of acute, behavioral and post-acute healthcare settings, focused in employee engagement, strategic planning, performance improvement, customer service, informatics and risk management. Prior organizations include Eisenhower Medical Center, The Betty Ford Center and Quorum Health Resources.

Lynn’s MBA is from the University of Phoenix, undergraduate degree in Health Information Administration from the College of St. Scholastica. She is a Registered Health Information Administrator and certified quality professional through NAHQ’s CPHQ certification program.

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​Reggie Stover, BA, MSOD
Senior Vice President, Chief People ​& Employee Experience Officer
Boston Children's Hospital


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Session: ​Spotlight Session

Bio: Reggie Stover, a proven Human Resource (HR) Executive with an extensive track record of success is the SVP, Chief People and Employee Experience Officer for Boston Children’s Hospital, the number one Pediatric, Medical, Practicing and Research Hospital in the world.

Strategic, innovative, collaborative, and influential, Reggie has over 25 years of driving executional excellence and is a transformational leader with high business acumen. Keen ability to connect Human Capital to Enterprise Priorities, Reggie possess strong best practice implementation skills with the ability to provide solutions delivery in all facets of HR that engages and inspires employees at all levels for maximum impact and long-term sustainability.

Having worked in the public, private, non-profit and private equity sectors, Reggie possesses diverse experiences and skills working in large, complex, multi-discipline organizations in various industries such as Sales, Manufacturing, Consumer Products (Food, Beverage), Healthcare, Oil & Gas and Financial Services in key executive leadership roles, including Boston Children’s Hospital, USAA, Covia (formerly Fairmount Santrol), Cleveland Clinic, Pepsi, Nestle and GE.

A strong people leader and facilitator of change, Reggie has built and led the HR function as a highly engaged confidante and provider of wise counsel to the C-Suite Leadership Team. He is comfortable with designing and setting organizational direction on people strategy for increased enterprise effectiveness in a way that motivates and empowers team members to reach their full potential while enabling the organization to achieve its goals and further the mission.

Reggie, a former U.S. Army Officer and College Basketball Player, received a Bachelor of Arts in Communications from the University of Cincinnati and is a graduate of the Case Western Reserve, Weatherhead School of Business where he received a Master of Science in Organizational Development.

Reggie also received a Certificate in Appreciative Inquiry and Business Agent of World Peace from Case Western Reserve, Weatherhead School of Business and is a Six Sigma Green Belt, received while at GE.

heather brace

​Heather Brace
Senior Vice President & Chief People Officer
Intermountain Healthcare

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Session: ​Employee Engagement Rebooted: Reconnecting Your Workforce to the Mission 

Bio: Heather Brace is the Senior Vice President and Chief People Officer for Intermountain Healthcare, an integrated, not-for-profit health system with more than 37,000 employees. She leads and has strategic oversight for Human Resources, supporting the organization’s strategic goals and utilizing proven, sophisticated tools for job design, learning and development, leadership strategy, culture enhancement, and diversity management to maximize employee performance and the caregiver experience.

Heather is a consummate healthcare executive with more than 20 years of leadership and human resources experience in all areas of the field. She has fulfilled such roles as HR Executive Partner, HR Regional Director, HR Director for Homecare & Hospice, HR Manager for Intermountain Medical Center, Sr. Consultant, and Senior Recruiter. In her most recent role as HR Executive Partner, Heather was instrumental in partnering with senior leaders to re-organize 43 Intermountain functions—helping these teams move from locally-focused processes to an aligned, consistent, and collaborative approach to providing care and service to our patients, customers, and caregivers. Heather is passionate about empowering leaders and employees at every level to meet their full potential on behalf of Intermountain’s mission of helping people live the healthiest lives possible.

In 2002 Heather led the medical volunteer program for the Salt Lake City Olympic and Paralympics Games and was responsible for recruiting and implementing the volunteers. She received both her master’s degree in Health Services Administration and Health Promotion and Education and her bachelor’s degree in Mass Communications from the University of Utah. Heather and her husband, Matt, are the proud parents of two boys.

 

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​L​akshmi Halasyamani, MD
Chief Quality & Transformation Officer
NorthShore University HealthSystem


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Session:  Connecting the Dots Between Safety, Engagement, and Experience to Realize Operational Excellence

Bio: Dr. Halasyamani was born in Chennai, India, and moved to the U.S. with her family at age four to grow up in rural Illinois.  She graduated from Saint Louis University in 1989 with an Honors Bachelor of Arts in Chemistry and English Literature (summa cum laude, Phi Beta Kappa).  In 1994, Lakshmi graduated from HMS cum laude, and then trained and served as a chief resident in Internal Medicine/Primary Care at Brigham and Women’s Hospital.  After joining the faculty of the University of Chicago, she found that she loved inpatient medicine most and became a hospitalist.

In 2000, Lakshmi started the hospital medicine program at Saint Joseph Mercy Health System and subsequently led hospital-wide care improvement initiatives in a variety of leadership roles while also earning her Six Sigma Black Belt.  Later as Chief Medical Officer, Lakshmi led establishment of a patient-centered, team-based, data-driven environment for patient care initiatives that brought the health system’s culture of safety scores from below the 50th percentile to top-quartile performance.  She served as a member of the American College of Physicians Clinical Effectiveness Committee from 2006-2008, and then served as a member of the Board of Directors for the Society of Hospital Medicine from 2007-2013 and was named a Senior Fellow in Hospital Medicine in 2007.  In 2013, Lakshmi was awarded the Michigan Health and Hospital Association’s Keystone Center Patient Safety and Quality Leadership award, for her leadership in improving quality and patient safety, and specifically recognizing her role in leading care management of hundreds of patients affected by contaminated epidural steroid injections.

In January 2014, Lakshmi became the Chief Medical Officer of Cogent Healthcare, the largest privately held hospital medicine and intensive care company in the United States.  In that role, she worked to align over 900 clinical providers in multiple care improvement initiatives across 95 hospitals.  After Cogent Healthcare was acquired by Sound Physicians, Lakshmi joined NorthShore University Health System as the Chief Quality and Transformation Officer in 2016.

Throughout her career, Lakshmi has published widely in the field of hospital medicine and quality improvement, co-edited a textbook on hospital medicine, and authored multiple book chapters.  In addition to her work in hospital medicine and quality improvement, Lakshmi volunteers as a physician at community free clinics and also works annually as part of an international service cooperative in a rural health clinic in South India.

She is married to Matthew Davis (HMS ’94) who is on faculty at Northwestern University.  They have two children, Seetha and Krishna.


Bill Luehrs

​​Bill Luehrs
Chief Human Resources Officer
NorthShore University HealthSystem


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Session:  Connecting the Dots Between Safety, Engagement, and Experience to Realize Operational Excellence

Bio: William R. Luehrs, Chief Human Resources Officer, started at NorthShore University HealthSystem in July 1997. He provides HR leadership for: compensation and benefits; employee development strategies in support of talent acquisition; operations and leadership / physician development; and employee / labor relations leadership supporting a union-free environment.

Bill has a Master’s of Business Administration, M.B.A. with a concentration in Human Resources from Xavier University and a Bachelor of Science Degree in Management from Minnesota State University.

Bruce Mehl

Bruce Mehl
Senior Vice President, Human Resources
OSF Healthcare System


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Bio: Bruce Mehl, Senior Vice President of Human Resources, has served OSF Healthcare System in this capacity since September 1, 2000.  Prior to this, he served in various HR positions throughout OSF since 1979.  Mr. Mehl holds a B.S. in Business Administration from Illinois State University, Normal, Illinois; and a Master’s degree in Health Services Administration from the University of St. Francis, Joliet, Illinois.  

OSF HealthCare is an integrated health system owned and operated by The Sisters of the Third Order of St. Francis, headquartered in Peoria, Illinois. OSF HealthCare employs nearly 21,000 Mission Partners in 124 locations, including 13 hospitals with 1,874 licensed acute care beds, 18 urgent care locations, 11 centers for health, and two colleges of nursing throughout Illinois and Michigan. The OSF HealthCare physician network employs 1,300 primary care, specialist and advanced practice providers. 

OSF HealthCare, through OSF Home Care Services, operates an extensive network of home health services, including six home health agencies and five hospice programs. It also owns OSF Saint Francis, Inc., composed of health care-related businesses; OSF HealthCare Foundation, the philanthropic arm for the organization; and OSF Ventures, which provides investment capital for promising health care innovation startups. The Ministry Services office in Peoria provides corporate management services, as well as direction, consultation and assistance to the administration of the health care facilities. Through our affiliated companies, we are nationally recognized as a leading integrated healthcare network of facilities. In May 2018, Forbes magazine named OSF HealthCare as one of the best employers in the country, bring ranked at #46 and #1 in Illinois. Our parent company, The Sisters of the Third Order of St. Francis, is a not-for-profit corporation reinvesting our resources into the communities we serve since 1877. 

Mr. Mehl resides in Peoria, Illinois with his wife Kelly.  He is the father of three married daughters and enjoys spending time with his three grandchildren.

 

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Brad Morton
Vice President, Product Management
Press Ganey


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Session: Roundtable Discussion: Technology & Innovation to Advance Cultural Transformation

Bio: Brad Morton is the Vice President of Product Management for Workforce, Clinical, and Safety solutions at Press Ganey.  In this role, Brad leads a team of product managers that manage existing solutions and design new solutions aligned to Press Ganey’s strategy. He has extensive experience in helping health systems build an engaged and resilient workforce that can deliver safe, high-quality, patient-centered care.

Brad joined Press Ganey in 2012 as part of the Morehead Associates acquisition where he served as Senior Vice President. He has more than 25 years’ industry experience and holds a bachelor’s degree in biological sciences from The University of North Carolina.¬

 

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Marty Wright
Director, ​Transformational Advisory Solutions 
Press Ganey


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Bio: Marty Wright has gathered valuable experience through nearly 15 years of working in healthcare market research, process improvement, and patient safety. As a Director for Transformational Advisory Services, he is responsible for supporting Press Ganey’s advisory services focused on the caregiver experience, including safety culture, employee and physician engagement.

Throughout his career, Marty has both served as a consultant and managed process improvement consultants, all with the goal of helping client organizations improve patient, employee and provider experiences. His clients have ranged from small critical access hospitals to large integrated health systems, and he has managed teams comprised of ten to twenty consultants. 

Marty has partnered with organizations to drive improvement by: Designing quality improvement models, to create efficient and effective ways to drive change; Assessing the efficacy of strategies, tactics and behaviors that influence the delivery of care at the bedside; Coaching and developing individuals to assist them in achieving their highest potential.

Prior to his current role with Press Ganey’s Engagement Consulting and Advisory Practice, he held the position of Vice President, Engagement Services at Avatar Solutions. In this role, Marty was responsible for strategic planning, solution development, client engagements and team leadership over a group of Advisors and Consultants. During his time with Avatar, Marty nearly doubled the consulting revenue while spearheading the integration of two disparate consulting teams to form a cohesive unit for solution delivery. He also spent time consulting for a technology company focused on patient safety where he was tasked with growing relationships with his customers, identifying opportunities within those organizations, and matching solutions to help them achieve their strategic business objectives.

Marty has been a featured speaker at a variety of national healthcare conferences and has coauthored articles in several prominent healthcare publications. He earned a Bachelor of Arts degree in English Literature from Purdue University in West Lafayette, IN.


​ AGENDA   |   ​THURSDAY, ​APRIL 11

Breakfast & Registration

7:15 – 8:00 a.m.
Welcome Remarks

8:00 – 8:15 a.m.
Staying Ahead of the Evolving Landscape:
Insights for HR Leaders

8:15 – 8:45 a.m.
Roundtable Discussion: Industry Trends -
What's Changing, What's Improving

8:45 – 9:15 a.m.
Break

9:15 – 9:30 a.m.
Employee Engagement Rebooted:
Reconnecting Your Workforce to the Mission

9:​30 – 10:15 a.m.
Spotlight Session

10:15 - 11:00 a.m. 
Break

11:00 – ​11:15 a.m.
Roundtable Discussion: Technology &
Innovation to Advance Cultural Transformation 

11:​15 a.m. – Noon
Networking Lunch

Noon – 1:00 p.m.
​Spotlight Session

1:00 – 2:00 p.m.
Break

2:00 – 2:15 p.m.
Connecting the Dots Between Safety, Engagement,
and Experience to Realize Operational Excellence

2:15 – 3:15 p.m.
Closing Remarks

3:15 – 3:30 p.m.

 

​SESSION DETAILS

8:15 - 8:45 A.M.

Staying Ahead of the Evolving Landscape: Insights for HR Leaders

​Sean Sullivan, Chief Human Resources Officer, SHRM

Additional session details coming soon.



8:45 - 9:15 A.M.

Roundtable Discussion: Industry Trends – What’s Changing, What’s Improving

Facilitator: Lynn Ehrmantraut, MBA, RHIA, CPHQ, Senior Vice President, Engagement Services, Press Ganey 

As today’s CHROs look to shape the future of care, it is critical that they identify and act on industry trends and challenges that are impacting their organization. Facilitated by Press Ganey’s SVP of Engagement Services, Lynn Ehrmantraut, this strategy session will use insights gained from a database of over 1.8 million caregivers to provide attendees the opportunity to discuss top-of-mind issues such as mergers and acquisitions, employee turnover, and caregiver resilience with likeminded thought leaders in workforce optimization. Join fellow HR leaders to advance the conversation around the future of the health care workforce and how best to navigate and succeed in an evolving industry.



9:30 – 10:15 a.m.

Employee Engagement Rebooted: Reconnecting Your Workforce to the Mission 

Heather Brace, Senior Vice President ​& Chief People Officer, Intermountain Healthcare

In an evolving industry where competitive market forces are on the rise, health care organizations are undergoing rapid transformation. For HR executives, managing through a transformational period requires a flexible and dynamic employee engagement strategy that not only incorporates the basic principles of reward and recognition, but also reinforces trust and ensures consistency. Join Intermountain Healthcare’s SVP & Chief People Officer Heather Brace, for an interactive session addressing the strategies and tactics HR leaders can deploy to bridge organizational culture gaps during times of disruption. As a long time Intermountain employee, Brace will share both her personal and professional perspective, and offer insights that can be applied across any organization to drive cultural alignment and accelerate improvements in employee engagement.



​10:​15 – ​11:00 a.m.

Spotlight Session 

Bruce Mehl, Senior Vice Presiden, Human Resources, OSF Healthcare System

Additional session details coming soon.


11:15 a.m. – Noon

Roundtable Discussion: Technology & 
Innovation to Advance Cultural Transformation 

Facilitator: Brad Morton, Vice President, Product Management, Press Ganey 

Integrated data and workforce analytics have become a critical asset to today’s HR leaders. Not only can data inform an organization’s employee engagement strategy, it can also serve to accelerate decision making and set priorities. Yet every organization is different and the intersection of data and strategy might require varying levels of technology intervention. During this roundtable session, attendees will discuss the current state of HR technology, identify opportunities and barriers to adoption, and provide feedback on Press Ganey’s product development roadmap. Through this collaborative discussion, attendees will gain ideas and insights for leveraging emerging technology to better identify, measure, and act upon improvement opportunitie.



1:00 – 2:00 p.m.

Spotlight Session

Reggie Stover, BA, MSOD, Senior Vice President, Chief People ​& Employee Experience Officer, Boston Children's Hospital  

Additional session details coming soon. 



​​2:15 – ​3:15 p.m.

Connecting the Dots Between Safety, Engagement, and Experience to Realize Operational Excellence 

Lakshmi Halasyamani, MD, Chief Quality & Transformation Officer, NorthShore University HealthSystem

Bill Luehrs,
Chief Human Resources Officer, NorthShore University Health System

High-performing organizations rely on systems, processes and people to work together to deliver exceptional service and/or experiences. In today’s complex health care organizations, patients expect their providers to work across teams and departments to deliver safe, high-quality care. When she joined NorthShore, Dr. Lakshmi Halasyamani realized that she could not raise performance more broadly across the enterprise without looking holistically at physician and employee data and ensuring the data was utilized to align organizational priorities. In this session, learn how Dr. Halasyamani has leveraged integrated performance data to partner with key stakeholders, including NorthShore’s CHRO to address turnover, improve recruitment, increase employee resilience, and improve clinical outcomes. She will also share how improved measurement and data transparency has established a learning culture across the organization, advancing organizational best practices and accelerating innovation.



 

REGIST​RATION
The Summit registration fee is $295 per person. Register online to reserve your spot.

Cancellations must be sent in writing to events@pressganey.com. To receive a full refund, cancellations must be made three business days prior to the event. If cancellations are made after that time, or if a registrant does not attend, the full registration fee will be charged.

If you’ve registered for the Summit, but would like to send someone in your place, please email events@pressganey.com.

WHO SHOULD ATTEND?
Summit attendees include CHROs, Chief People Officers, CEOs, CQOs, CAOs, CNOs, EVPs/SVP/VPs of Human Resources, People Strategy, Talent Management, Leadership Development, Employee Engagement.

ATTIRE 
Business casual attire is appropriate for this event. Please note that it is difficult to control the temperature in the meeting rooms and, therefore, a light sweater or jacket is recommended. We’ll do our best to ensure that room conditions are comfortable.
 


HOTEL ​​RESERVATIONS
For your convenience, a block of rooms has been reserved. Mention Press Ganey when booking. Space is limited and we encourage you make your reservation early. Hotel accommodations are not included in the registration fee.

Four Seasons Hotel Chicago
120 E Delaware Place, Chicago, IL 60611
Phone – 1-312-280-8800
Discounted Room Rate: $335/night plus taxes
Discounted room rates expire March 15, 2019

* Discounted rates are valid on April 10-11, 2019. When booking online, click ‘check rates’ and enter the promo code PRE041. For further assistance, please contact the hotel reservations department at 312-280-8400.

Please make your reservations, cancellations or changes directly with the hotel.


TRAVEL RECOMMENDATIONS
The O’Hare International Airport is approximately 18 miles (45 mins) from Four Seasons Hotel Chicago. Midway Airport is approximately 12 miles (35 minutes) from the hotel. We encourage attendees to arrive by 7:15 a.m. on Thursday, April 11 for the Welcome Breakfast. Attendees should plan to depart the Summit after 3:30 p.m., when sessions conclude.