Presentation Guidelines

Welcome to the 2018 Call for National Client Conference and Success Story Award Proposals

If your organization has successfully implemented a practical improvement initiative, innovative strategy or collaborative approach to transform the patient experience, we invite you to share your story and submit a proposal to speak at the 2018 Press Ganey National Client Conference, to be held November 12-14 in Orlando, Fla. 

Each year, more than 3,000 health care professionals gather at this industry-leading event seeking proven strategies to transform the patient experience. Our attendees are seeking tactics that lead to improvements in safety, quality, experience, and caregiver engagement. Each session shares fresh ideas and real-life examples of successful programs that leaders and caregivers can implement at their own organizations. 

If your proposal is selected, you will be invited to present a breakout session and your proposal will also be considered for a Press Ganey Success Story Award®

We are seeking stories in the following areas:

Patient Experience Strategies & Best Practices
> Best Practices in Any Care Setting
> Strategies for all Health Care Organizations
> Transparency and Consumerism
> Integrated Strategy

Safety & High Reliability
High Reliability Culture and Principles
Patient Safety Best Practices
> Workforce Safety Implementation and Outcomes
> Leveraging HPI Methodologies (SEC®, SSER® and Cause Analysis)

Nursing Excellence
> Nursing Driven Quality Improvements
> NDNQI Data Strategies
> Nursing Quality
> Nursing Leadership in the Patient Experience
Physician Leadership
> Engaging Physicians in PX Improvements
> Addressing Physician Burnout

Engagement & Workplace Culture
> Building Resilience and Mitigating Burnout
> Optimizing Generational Diversity
> Connecting Engagement to Experience and Safety Initiatives
Creating and Executing Actionable Plans from Engagement Survey Results

​ Process & Performance Improvement
> LEAN Process Improvement
> Partnered with a Press Ganey Consultant


In addition to increasing professional visibility and influence in the health care field, presenters will receive:

  • Complimentary conference registration for the presenter and one co-presenter.
  • Complimentary three-night hotel stay at the Orlando World Center Marriott Resort & Convention Center for the presenter and one co-presenter.

Press Ganey Success Story Award® winners will also receive an engraved award to display at their organization and a media kit to help promote the achievement.


  Jan. ​24    Call for presentations opens. 
  Feb. 19   Submissions are due no later than midnight ET—no exceptions.
  May 1-30   Speakers will be notified on a rolling basis via email.
  May 30   Success Story Award winners will be notified.

  Presenter and co-presenter packets due.
  Two ​weeks from acceptance notification
  Nov. 12-​14   201​8 Press Ganey National Client Conference in Orlando, Fla.


All proposals will be evaluated on the following criteria:

  • Originality of material
  • Relevance and importance of topic
  • Practical application of materials

Success Story Award® winners must also demonstrate measurable improvement that was sustained over time and illustrate how the effects were felt across the organization. The specific metrics used and the improvement achieved must be included in the proposal in order to be considered for the award.