Presentation Guidelines

Welcome to the 2017 Call for National Client Conference and Success Story Award Proposals

If your organization has successfully implemented a practical improvement initiative, innovative strategy or inspired approach to transform the patient experience, we invite you to share your story and submit a proposal to speak at the 2017 Press Ganey National Client Conference, to be held Nov. 1-3 in Orlando, Fla. Every year, more than 3,000 health care professionals gather at this industry-leading event seeking proven strategies to improve the safety, quality and experience of care, and fresh ideas and real-life examples of successful programs they can implement at their own organizations.

If your proposal is selected, you will be invited to present a conference breakout or preconference meeting session. Your proposal will also be considered for a Press Ganey Success Story Award®

We are seeking stories in the following areas:

  • Patient Experience in Acute Care Settings
  • Patient Experience in Medical Practice and Ambulatory Settings
  • Patient Experience—System, Leadership and Board Initiatives
  • Workforce Engagement Strategies, HR Focus
  • Nursing-Focused Performance and Improvement Strategies
  • Physician-Led Performance and Improvement Strategies
  • Quality and Safety
  • Academic Medical Center/Major Teaching Preconference
  • Rural/Small Community Preconference
  • Pediatric Hospitals Preconference
  • Nursing Preconference


In addition to increasing professional visibility and influence in the health care field, presenters will receive:

  • Complimentary conference registration for the presenter and one co-presenter.
  • Complimentary three-night hotel stay at the Orlando World Center Marriott Resort & Convention Center for the presenter and one co-presenter.

Press Ganey Success Story Award winners will also receive an engraved award to display at their organization and a media kit to help promote the achievement.


  Jan. 24    Call for presentations opens. 
  Feb. 20   Submissions are due no later than midnight ET—no exceptions.
  May 19   Speakers will be notified on a rolling basis via email.
  May 26   Success Story Award winners will be notified.
  June 2   Presenter and co-presenter packets due.
  Nov. 1-3   2017 Press Ganey National Client Conference in Orlando, Fla.


All proposals will be evaluated on the following criteria:

  • Originality of material
  • Relevance and importance of topic
  • Practical application of materials

Success Story Award winners must also demonstrate measurable improvement that was sustained over time and illustrate how the effects were felt across the organization. The specific metrics used and the improvement achieved must be included in the proposal.