2018_ncc_site_header


KEYNOTE SPEAKERS & ​CEO PANEL

Keynote Speakers


This year's conference speakers will be announced soon. Sign up to receive our event updates and be among the first to know. 


​CEO Panel

Disruptive forces are changing the way health care executives define their business models and operating strategies. To continue to successfully deliver on the patient promise and build the brand value needed to remain competitive in the evolving marketplace, health care leaders must continue to raise the bar on performance. During an interactive panel discussion moderated by Press Ganey CEO Patrick T. Ryan, CEOs from top-performing organizations across the country will share their perspectives on the state of today’s industry and the evolving role of health care leaders.

 As part of this candid dialogue, panelists will provide insights into the strategies they’ve deployed in order to integrate and align cross-functional teams to transform the way in which care is delivered. Delivering on the patient promise of safe, high-quality, compassionate care requires a convergence of leadership and through this discussion attendees will gain insights into how CEOs are planning and executing strategies that foster transformational change.

Pat_Ryan_300

Moderator
Patrick T. Ryan

Chief Executive Officer
Press Ganey




View ​Bio >

Bio: Patrick T. Ryan joined Press Ganey as Chief Executive Officer in early 2012, bringing to the company more than three decades of experience working with health care leaders and providers. As a client of Press Ganey for 12 years of his career, Pat understands the value of insights derived from listening to the patient’s voice. A longtime health care executive with a deep understanding of the complexities of managing a health system, Pat has now set out with the Press Ganey team during this transformative period in the industry to partner with health care organizations to improve the safety, quality and experience of care.

Through Pat’s leadership, Press Ganey has advanced the concept of reducing patient and caregiver suffering to achieve a truly patient-centered culture. The company has introduced industry-leading solutions that capture the voice of the patient, physician, nurse and employee to provide deeper insights, advanced analytics and actionable plans to improve the patient experience.

Throughout his career, Pat has worked with health care leaders to improve the quality and safety of care while lowering costs. He has served as a member of the Massachusetts Hospital Association’s Committee on Governance and the Boards of Trustees of the Beth Israel Deaconess Medical Center, Lahey Health and Atrius Health. 

Pat is frequently invited to speak on a variety of topics including health care reform and organizational and cultural transformation, and has addressed thousands of health care professionals to further the mission of reducing suffering and improving the patient experience.

Terry_Akin

​Panelist
Terrence B. (Terry) Akin
Chief Executive Officer
Cone Health




View ​Bio >

Bio: Terry Akin serves as Chief Executive Officer of Cone Health. Akin is accountable for the realization of the strategic vision set by the Cone Health Board of Trustees. In his role, he is “honored by the privilege to serve others,” and excited about the opportunity that Cone Health has to transform healthcare. In his more than 25 years in healthcare, Akin says his real inspiration comes from working along-side teammates throughout the organization who have committed themselves to making a difference in the lives of others. 

Akin joined Cone Health in July 2009 as Chief Operating Officer, was named President in April 2012 and became CEO in October 2014. 

Akin previously held senior executive roles in Texas with Harris Methodist Fort Worth Hospital and Presbyterian Hospital of Dallas (both part of the Texas Health Resources system), and held prior senior leadership roles with Cedars Sinai Medical Center in Los Angeles and with Washington Hospital Center in Washington, DC (Part of MedStar Health). 

A fellow in the American College of Healthcare Executives, he earned an MBA from the Wharton School at the University of Pennsylvania and also has a master’s degree in social work from the university. He received his Bachelor of Science degree in psychology from Texas A&M University. 

Akin is Chairman of the Greensboro Chamber of Commerce Board of Directors, Chairman of the Guilford County Development Alliance, and a member of the Piedmont Triad Partnership Board of Directors. He also serves on the Board of Directors for the North Carolina Hospital Association (NCHA) as well as the American Hospital Association Regional Policy Board. In addition, he served as a past member of the NCHA Policy Development Committee and was a founding board member of the North Carolina Center for Affordable Healthcare. He was also on the boards of Hospice and Palliative Care of Greensboro and the Greensboro Children’s Museum, and is a past-chair of the Guilford County Heart Walk. 

Terry and his wife Barbara live in Greensboro. They have two children.

Sutton_Wallace_300

Panelist
Pamela Sutton-Wallace, MPH
Chief Executive Officer
University of Virginia Medical Center



View ​Bio >

Bio: Appointed in July 2014, Pamela Sutton-Wallace currently serves as the Chief Executive Officer for the University of Virginia (UVA) Medical Center in Charlottesville, Virginia. The UVA Medical Center is a nationally-recognized academic medical center which includes 612 inpatient beds, Level 1 trauma center, the UVA Children’s Hospital and more than 100 primary and specialty care clinics throughout the Commonwealth with greater than 1 million visits annually. Ranked as the #1 hospital in Virginia by US News & World Report, the medical center has received several national designations and recognitions for adult and pediatric specialties. 

Prior to joining UVA, Pam served as Senior Vice President for Hospital Operations of Duke University Hospital, a 1,100 bed hospital, in Durham North Carolina. During her 17 year tenure at Duke, she served in several leadership positions including: Chief Operating Officer for Ambulatory Services, Vice President for Perioperative Services and Chief of Staff for the Chancellor for Health Affairs. In addition to her tenure with Duke University Health System, Pam has a diverse health care background with experience in the pharmaceutical and insurance industries with Pfizer and Blue Cross & Blue Shield of North Carolina, respectively.

Pam serves on several professional and community boards including the American Essential Hospitals, Vizient’s Academic Medical Center Board of Managers, American Hospital Association Region 3 Policy Board, Virginia Hospital and Healthcare Association, Virginia Center for Health Innovation, United Way-Thomas Jefferson area and Charlottesville Regional Chamber of Commerce. Over her career, she is a multi-accolade winner of many prestigious healthcare awards.

Pam hails from Randallstown, MD and received her undergraduate degree in Political Science and African-American Studies from Washington University in St. Louis, MO. She later graduated from Yale University with a Master of Public Health (MPH) degree, completing her thesis with distinction. 

Pam is married to Maurice O. Wallace PhD, associate professor of English and associate director of the Carter G. Woodson Institute at the University of Virginia. Together, they are proudly raising two brilliant and beautiful daughters, Sage (18), a first year student at UVA, and Amaya (17), a senior at Monticello High School. Pam enjoys speaking, mentoring and encouraging the next generation of leadership, especially women.

Marc_Harrison_300

Panelist
Marc Harrison, MD
President & CEO
Intermountain Healthcare




View ​Bio >

Bio: Dr. Harrison is a distinguished pediatric critical care physician with a proven track record as a top operations executive on a global scale. As CEO of Intermountain, his operational innovations designed to put patients at the center of care are rapidly making him one of the most sought-after voices in healthcare transformation. He’s engaged in international and national thought forums, has been voted one of the top 10 Most Influential Physician Executives and Leaders, and was named in the top 50 Most Influential Leaders in Healthcare in lists published by Modern Healthcare in 2017. 

Before joining Intermountain, Dr. Harrison held positions as Chief of International Business Development for Cleveland Clinic and CEO of Cleveland Clinic Abu Dhabi. During his tenure with Cleveland Clinic Abu Dhabi, he assembled a 3,500-member, multinational workforce and oversaw all aspects of clinical and business operations. Earlier in his career, Dr. Harrison served as Chief Medical Operations Officer and Chairman of Pediatric Critical Care at Cleveland Clinic. He received his undergraduate degree from Haverford College, his medical degree from Dartmouth Medical School, completed a residency at Intermountain’s Primary Children’s Hospital, and a Masters of Medical Management at Carnegie Mellon University.

Under Dr. Harrison’s leadership, Intermountain is continuing its focus on implementing best clinical and operational practices designed to advance its mission of helping people live the healthiest lives possible.

Laura_Kaiser_300

Panelist
Laura S. Kaiser, FACHE
President & CEO
SSM Health




View ​Bio >

Bio: As President/Chief Executive Officer of SSM Health, Laura S. Kaiser, FACHE, leads a Catholic not-for-profit health system serving communities across the Midwest through a robust and fully integrated health care delivery system. Headquartered in St. Louis, SSM Health includes 24 hospitals, more than 300 physician offices and other outpatient care sites, 10 post-acute facilities, comprehensive home care and hospice services, a pharmacy benefit company, an insurance company and an Accountable Care Organization. The organization’s more than 40,000 employees and 10,000 providers are committed to delivering exceptional health care services and revealing God’s healing presence to everyone they serve.

Since joining SSM Health in May 2017, Ms. Kaiser has been focused on ensuring patients and health plan members experience consistently exceptional care and service, and that SSM Health ministry is a vibrant part of each community in which it serves. She has more than 30 years of experience in improving clinical quality, fueling innovation, managing operational performance and growth, leading change management, and successfully facilitating health care integration.

Ms. Kaiser previously served for five years as Executive Vice President and Chief Operating Officer for Intermountain Healthcare. She also served for 15 years at Ascension Health in a number of senior leadership roles, including Regional Executive for the Gulf Coast/Florida region and President/CEO at Sacred Heart Health System in Pensacola, FL.

Over the years, Ms. Kaiser has served on numerous boards. She currently serves on the boards of Nuance Communications and the Scottsdale Institute, as well as on the American Hospital Association Health Strategy & Innovation Committee and the St. Louis Regional Business Council.

Ms. Kaiser earned a Bachelor of Science from the University of Missouri, a Master of Business Administration and a Master of Healthcare Administration from Saint Louis University. She is a Fellow of the American College of Healthcare Executives, and in 2017 was named one of the “Top 25 Women in Healthcare” by Modern Healthcare magazine.