|  2017 ​NCC Highlights

The annual Press Ganey National Client Conference is our premier patient experience conference, convening nearly 3,000 health care leaders from across the continuum of care in a dynamic and collaborative learning environment.

The 2017 event, Journey to Excellence, brought together expert perspectives, best practices and strategies for improving the safety, quality and experience of patient-centered care.

From powerful keynotes, inspirational videos and thought-provoking breakout sessions, each element of the conference reinforced the message that achieving true excellence in patient-centered care requires innovation, leadership and an engaged and committed workforce. On this shared journey to excellence in health care, the patient must remain at the center of all decisions as we move forward in improving the delivery and experience of care.

 ​2017 NCC ​Opening Video


Press Ganey’s Opening video for the 2017 National Client Conference  recognizes the importance of humanity in achieving health care excellence and celebrates the value that every member of the health care team brings to that journey. Adam Popp’s story, featured in our opening video is tremendously moving. His health care journey beautifully illustrates the healing power of compassion and empathy, and the invaluable contributions each and every member of a care team can make. Many attendees plan to share the video across their organizations to recognize and celebrate the important work they do, and the impact they can make in their patients’ lives.

Watch the Video >



In a panel discussion moderated by Press Ganey CEO Pat Ryan, executives from leading health care organizations continued the dialogue around the evolution of patient-centered care, sharing their own personal journies and the challenges that they have faced in improving the delivery of safe, high-quality care. The panel included​ Carolinas HealthCare System's Ken Haynes, Hartford HealthCare's Elliot Joseph, The Johns Hopkins Hospital's Dr. Redonda Miller, Children’s National Health System's Dr. Kurt Newman and Advocate Physician Partners’ Dr. Lee Sacks.




In her powerful opening keynote, ABC News’ Good Morning America co-anchor Robin Roberts shared thought-provoking insights about her own journey both as a world-class news anchor and as a patient, highlighting the value of seizing opportunities to advance and improve wherever possible. On Day 2 of the conference, health care visionary Dr. Atul Gawande shared his bold visions for the journey to come in improving performance and safety in health care. A renowned surgeon and author, Dr. Gawande offered solutions for addressing the rapidly evolving needs of the health care landscape.




The Innovation & Networking Pavilion served as a centrally located learning and networking hub where attendees could meet with peers from leading health care organizations as well as Press Ganey subject matter experts, advisors and consultants. This area was focused not only on connecting attendees with each other, but also with resources, client success stories and new product enhancements that can help clients maximize their investment in patient experience, engagement, safety and process improvement.


|  2017 ​​A​WARDS

aWARD winners


During opening remarks, Press Ganey president Joe Greskoviak honored the incredible dedication and success of the 2017 recipients of its Pinnacle of Excellence, NDNQI®, Success Story and Guardian of Excellence awards, recognizing in total over 200 organizations for their superior performance in consistently delivering exceptional patient care. A full list of recipients for each of these award categories can be found online.

Press Ganey chief medical officer and president of Strategic Consulting Dr. James Merlino announced our first Pediatric Excellence Award to Novel Interventions in Children’s Healthcare, a collaborative between the OHSU Institute on Development & Disability, Department of Pediatrics and Doernbecher Children’s Hospital. This program displayed excellence in the engagement and dedication of team members as means of providing transformative, patient and family-centered care in the pediatric care setting. We also announced the inaugural Press Ganey Team of the Year Award to The National Jewish Health Comprehensive Respiratory Care Clinic. Based in Denver, Colo., this team demonstrated outstanding care coordination and teamwork in pursuit of delivering safe, high-quality, compassionate care to their patients.

In addition to these awards, we presented the 3rd annual Physician of the Year Award to Dr. Rana L.A. Awdish, care experience medical director at Henry Ford Health System. This award is given to a physician who shows exceptional leadership and who has realized tangible success improving the delivery and experience of compassionate, connected care and reducing patient and caregiver suffering

Press Ganey CNO Christy Dempsey announced our final winner, naming Dawn Brown, MS-MAS, RN, of UT Southwestern University Hospitals the 2017 Nurse of the Year Award winner, highlighting Dawn’s outstanding care innovation and support in providing an exceptional patient experience.