2013 Conference Highlights
The annual Press Ganey National Client and Executive Leadership Conferences provide a forum for health care executives and professionals to collaborate and actively engage in the dialogue around advancing the patient experience. The 2013 event, “A Voice for Every Patient,” held in Orlando, Fla., focused on the need to give every patient the opportunity to be heard, and the importance of elevating the voices of physicians and employees. Together, these perspectives make up a critical component of the patient experience improvement journey.
CEO Pat Ryan welcomed more than 2,000 health care professionals to the event, and kicked off what would be three days of learning and networking with “The Voices of Health Care,” a Press Ganey documentary recognizing the indomitable spirit of caregivers who work tirelessly and selflessly to deliver patient-centered care in the face of extreme adversity.
Through interviews with caregivers, first responders and patients who were touched by recent catastrophes—Hurricane Sandy; the tornadoes that devastated Moore, Oklahoma; the fertilizer plant explosion in West, Texas; and the Boston Marathon bombing—the video showcased the importance of coordinated systems of care, as well as the need for compassionate communication in which the voice of every patient is heard and valued. Even amid these tragedies, caregivers were focused and determined to deliver high quality care, in order to reduce patient suffering.
Ryan applauded the tremendous efforts of health care providers, noting that together with Press Ganey, they are advancing the patient experience across the continuum of care. As a gesture of gratitude, Ryan announced that, in the spirit of “paying it forward” and continuing a tradition among health care providers of supporting colleagues, 80 client facilities would receive a delivery of pizzas that day to recognize and appreciate their continued dedication to patient-centered care.
2013 PRESS GANEY INNOVATION AWARD
Chris Van Gorder, President and CEO of Scripps Health, was announced as the recipient of the 2013 Press Ganey Innovation Award. Presented annually, the award recognizes individuals or organizations that have transformed the patient experience, repeatedly pushing boundaries and acting on opportunities to improve the care experience. Press Ganey President Joe Greskoviak presented the award, describing Van Gorder as a passionate and influential leader who engages employees and fosters a patient-focused culture.
The pavilion was a central gathering place for attendees to meet Press Ganey subject-matter experts and learn more about solutions and recent innovations to help clients improve the entire patient experience. In addition, the conference mobile app included downloadable resources for the solutions highlighted at each information station.
Contact us for more information about the Press Ganey National Client Conference.