Designed for CEOs and C-suite executives, the Executive Leadership Conference, convenes nearly 500 health care leaders to explore the innovative strategies required to improve the safety, quality and experience of patient-centered care and succeed in the dynamic health care environment. Running concurrently with our National Client Conference, our premier executive event offers a unique networking forum, opportunity to share your thoughts and visualize the path toward health care excellence amidst a changing and uncertain landscape.  


Patrick T. Ryan

Chief Executive Officer, Press Ganey

Joe Greskoviak

President & Chief Operating Officer, Press Ganey

03ELLIOTTLeadership Panelist, ​ELC Speaker
Elliot Joseph, MHA

Chief Executive Officer, Hartford HealthCare

02kenLeadership Panelist
Ken Haynes, MBA, M​HA, FACHE

​E​VP & COO, Carolinas HealthCare System

04MILLERLeadership Panelist
Redonda Miller, MD, MBA

President, ​The Johns Hopkins Hospital

05KURTLeadership Panelist, ELC Speaker
Kurt Newman, MD

President & ​CEO, Children’s National Health System

06SACKSLeadership Panelist
Lee Sacks, MD

​Executive Vice President & ​CMO, Advocate Physician Partners


apple​ELC Speaker
Doug ​Apple, MD, FHM

​​CMO, Spectrum Health Medical Group

Richard Gilfillan, MD, MBA

Chief Executive Officer, Trinity Health

polly​ELC Speaker
Polly Krywanski​, CPA

SVP and Chief Financial Officer (Retired), Spectrum Health Medical Group 

randal​ELC Speaker
Jason Randal, PhD

Business Innovation Expert, Professor

weiss​ELC Speaker
​Patrice Weiss, MD

Executive Vice President and Chief Medical Officer, Carilion Clinic 

seth_wolk​ELC Speaker
​Seth Wolk, MD, MHSA

​SVP, System Chief Medical Officer, Spectrum Health


Review the Executive Leadership Conference agenda to get a better understanding of the event happenings, potential networking opportunities, speaking faculty and session content. The short preview will help you organize your daily agenda and travel plans.


Registration 8:00 a.m. – 12:15 p.m.
Preconferences & Consulting Workshops 9:30 a.m. – 12:15 p.m.
Executive Lunch 11:15 a.m. – 12:15 p.m.
Welcome Remarks & Keynote: Robin Roberts 12:30 – 2:15 p.m.
Break 2:15 – 2:45 p.m.
The Magic behind Health Care Innovation 2:45 – 4:00 p.m.
Break 4:00 – 4:15 p.m.
Building a People-Centered Health System
in an Uncertain Time
4:15 – 5:15 p.m.
Welcome Reception 5:30 – 7:00 p.m.

DAY ​2   |   THURSDAY, NOV. 2

Executive Breakfast 7:30 – 8:30 a.m.
Leadership Panel & Keynote: Dr. Atul Gawande 8:30 – 10:30 a.m.
Networking & Innovation Break 10:30 – 11:00 a.m.
​Transformation from the Ground Up 11:00 a.m. – Noon
Executive Lunch ​Noon – 1:​30 p.m.
Value-Based Physician Compensation 1:30 – 2:30 p.m.
Networking & Innovation Break 2:30 – 3:00 p.m.
Leading with Emotional Intelligence: Lessons
from Kindergarten to the Board Room and Back
3:00 – 4:00 p.m.
Break 4:00 – 4:15 p.m.
Delivering on the Promise of Patient- and
Family-Centered Care
4:15 – 5:15 p.m.
Load ​Buses  7:00 p.m.
Celebration 7:30 – 10:30 p.m.

DAY ​​3   |   ​FRIDAY, NOV. 3   |   ​ELC Participants May Attend NCC Sessions



Designed specifically for C-Suite leaders, these sessions provide insight into critical issues and best practices for leading health care organizations toward optimal, patient-centered care as well as operational and financial success. Click a session title to expand the description. 

DAY 1 | NOV. ​1

2:45 - 4:00 P.M.

The Magic behind Health Care Innovation

Jason Randal, PhD, Business Innovation Expert; Professor

What do health care leaders and professional magicians have in common? Both aim to deliver an exceptional customer experience. In this session, renowned magician Jason Randal—who also conducts business sessions on innovation and peak performance for senior managers—will teach the importance of continuous innovation through stories and examples from the world of magic. Attendees will learn how Randal has used four distinct questions and five specific tools to consistently invent, develop and deliver amazing and memorable products and experiences, on time and on budget—and how the same innovative approach can apply to any product or service.

4:15 – 5:15 p.m.

Building a People-Centered Health System in an Uncertain Time

Richard Gilfillan, MD, Chief Executive Officer, Trinity Health

Trinity Health's People-Centered 2020 Strategic Plan is focused on building a people-centered health system that fulfills the Triple Aim of improving the patient experience of care, improving the health of populations and reducing the per capita cost of health care for the individuals and communities we serve. The organization's plan includes building new operational capabilities to deliver these outcomes as well as initiatives to transform many traditional integrated health system operations to cope with rapidly changing industry dynamics. This presentation will include a review of efforts to date, operational results, integration of these initiatives with daily operations, challenges and lessons learned.

DAY 2 | NOV. ​2

11:00 a.m. – Noon

Transformation from the Ground Up

Elliot Joseph, MHA, Chief Executive Officer, Hartford HealthCare

Hartford HealthCare, New England’s fourth largest health system, has a culture of innovation and accountability that is foundational to its daily management, organizational and personal goals and the pursuit of an enhanced customer experience. Attend this session to learn how creating this culture, along with creating a standard operating model based on Lean principles and streamlining governance and matching it with a regional management structure, have enabled the system to achieve consistent improvements in quality, reduce per-case costs and transform from a hospital-centric organization to a true continuum with more than 225 access points in 101 towns and cities throughout Connecticut.

1:30 – 2:30 p.m.

Value-Based Physician Compensation

Seth Wolk, ​MD, FHSA, MHSA, SVP, System Chief Medical Officer, Spectrum Health
Brian Phillips, MD, Site Lead Physician Practice Manager, Spectrum Health Medical Group
Doug Apple, MD, FHM, Chief Medical Officer, Spectrum Health Medical Group
Polly Krywanski, CPA, SVP and Chief Financial Officer (Retired), Spectrum Health Medical Group

For organizations to succeed in their transition from volume- to value-based care, they must ensure that their physicians are highly engaged. Physicians typically are the highest paid group of employees in a health care organization. In 2015, Spectrum Health embarked on a journey to design and implement a physician compensation model intended to align its physicians’ daily work with its strategic imperatives of increasing reliability, affordability and access.

This presentation will outline Spectrum Health’s innovative approach to physician compensation, with a particular focus on the principles of the model, process road maps, financial sustainability and stakeholder involvement. Spectrum Health’s goal is for physicians to worry more about patients and less about compensation. With that in mind, the organization’s physician and finance leaders will describe how careful planning and physician input led to the model’s effective launch and its ongoing success in refocusing this important aspect of physicians’ work life.

3:00 – 4:00 p.m.

Leading with Emotional Intelligence: Lessons from Kindergarten to the Board Room and Back

Patrice Weiss, MD, Executive Vice President and Chief Medical Officer, Carilion Clinic

Research shows that emotional intelligence (EI) is just as important as IQ in determining which leaders will succeed. In this session, attendees will learn how executives and physician leaders can apply EI research to better lead their organizations. Drawing on her experience as a practicing physician and executive, the speaker will share EI-based strategies that executives can use to solve problems and gain influence.

4:15 – 5:15 p.m.

Delivering on the Promise of Patient- and Family-Centered Care

Kurt Newman, MD, President & Chief Executive Officer, Children’s National Health System

​In today’s evolving health care landscape, it is critical that organizations put patients and their families at the center of the care experience. In this session Kurt Newman, President & CEO of Children’s National Health System, will discuss how to effectively partner with families to deliver high-value care.