Webinars: HH-CAHPS

Note: Some webinars below are in PDF format with embedded links to the recordings.

HH-CAHPS: Best Practices and Improvement Planning

This complimentary webinar provides an up-to-date snapshot of HH-CAHPS implementation and includes important updates from CMS. You will learn what is expected of you as an agency and how value-based-purchasing will affect your success. This webinar was designed for both the newcomer, as well as the experienced CAHPS® participant.
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Webinar: HH-CAHPS Status Check

This complimentary webinar provides an up-to-date snapshot of HH-CAHPS implementation and includes important updates from CMS. You will learn what is expected of you as an agency and how value-based-purchasing will affect your success. This webinar was designed for both the newcomer, as well as the experienced CAHPS participant.
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How to Engage Clinicians in Improving Patient Satisfaction

Learn how to engage your staff in patient satisfaction improvement and develop customer service ambassadors.
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The Benefits of Improving Patient Satisfaction with a Vendor

If your agency isn’t partnering with a vendor to measure and improve patient satisfaction, the quality of patient care, work environment, and financial performance are not fully realized.
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Strategies for Improving Patient Response Rates in Your Home Care Agency

Find out how your agency can benefit from higher response rates and learn proven strategies from our clients who have achieved above average response rates.
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Creating Customer Loyalty in Your Home Care Agency

Learn how South Shore VNA implemented an effective strategy to create customer loyalty.
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Do You Know the Secret to Home Health Success?

Learn how HomeReach achieved financial, clinical, and market share success in the home health industry.
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