Return on Investment

Reducing Malpractice Claims

Improving patient satisfaction has a direct impact on financial results through a reduction in the number of malpractice claims. With nearly $4 billion in paid malpractice claims each year and an average payment of more than $300,000, the impact of malpractice on your organization’s fiscal health is clear. The bottom line is that satisfied patients are less likely to seek litigation.

For proven results of specific providers in reducing malpractice claims, read our malpractice paper. Use our Malpractice ROI Calculator to discover the financial implications of malpractice on your organization.

References and recommended readings provide even more research highlighting patient satisfaction as a driver of reduced malpractice claims.

Improving Efficiency and Productivity

Efficiency and productivity are closely linked with patient satisfaction. For example, removing bottlenecks diminishes patient frustrations and reduces staff inefficiencies. Increasing patient flow also has a drastic impact on functional bed capacity and helps manage overcrowding. For proven results of specific providers' improved efficiencies, read our efficiency paper.

References and recommended readings provide additional information about this relationship.

Improving Patient Loyalty

The degree of loyalty to a health care provider is directly impacted by a patient's level of satisfaction. Extensive research has proven that high patient satisfaction results in increased volume. In fact, organizations with moderate to low levels of patient satisfaction lose millions of dollars a year due to fewer patient visits.

For proven results of specific providers' improved patient loyalty and the resulting financial impact, see our loyalty paper. Our Loyalty ROI Calculator will help you discover what the financial implications can be for your own organization.

References and recommended readings provide additional information showing how patient satisfaction drives patient loyalty.

Increasing Revenue and Profitability

Organizations with consistently high levels of patient satisfaction are among the most fiscally successful—this is not a coincidence. For proven results of specific providers improved revenue and profitability, see our profitability paper. Our Revenue ROI Calculator will help you discover what the financial implications of improving patient satisfaction can be for your own organization.

References and recommended readings provide further information highlighting patient satisfaction as a driver of profitability.