Reports

2009 Medical Practice Pulse Report
This report examines the experiences of over 2.4 million patients treated at more than 10,000 locations across the United States in 2008.

2008 Physician's Office Pulse Report
This report examines the experiences of over 1.9 million patients treated at 8,483 offices throughout the nation in 2007.

2007 Physician’s Office and Outpatient Pulse Report
This report is the definitive source on outpatient quality from the patient perspective. The 2007 Physician's Office and Outpatient Pulse Report: Patient Perspectives on American Health Care highlights the findings of 4.6 million patients at more than 6,100 doctor's offices and more than 2,500 outpatient facilities throughout the nation.

Return on Investment

ROI: Patient Satisfaction and Malpractice
There is a strong relationship between a patient’s satisfaction and the likelihood of a lawsuit. Press Ganey research and external studies show that providers focusing on patient satisfaction see reductions in malpractice as a result. References and recommended readings provide even more research highlighting patient satisfaction as a driver of reduced malpractice claims.

ROI: Patient Satisfaction and Loyalty
Patient satisfaction and patient loyalty have long been thought to be intertwined. Press Ganey and external research highlight the direct impact of high patient satisfaction on future volumes. References and recommended readings provide additional information showing how patient satisfaction drives patient loyalty.

White Papers 

Toward the Efficient Medical Practice
Physicians gaining greater patient satisfaction through process changes.

Reduce Liability Risk by Improving Your Patient Satisfaction
Learn how one medical practice dramatically reduced malpractice cost by improving patient satisfaction.

The Impact of Patient Satisfaction on Pay-For-Performance in Medical Practices
As patient-centered approaches to care become predominant in P4P programs, patient satisfaction measures provide a vital roadmap to efficient and effective enchancements in health care delivery that can increase performance as well as pay.

Will Your Patients Return? The Foundation for Success
Learn how measuring patient satisfaction now costs less than competing for patients later.

Medical Practice Top Improvers—A Resource of Innovations and Best Practices
Learn about Press Ganey clients that made significant medical practice changes and experienced dramatic increases in patient satisfaction scores.

Webinars

Keeping Your Staff Engaged and Your Patients Satisfied in a Tight Economy
Learn strategies to maximize your available resources to engage staff in improvement efforts and keep your patients happy and loyal.

5 Ways Improving Patient Satisfaction Can Put Money in Your Pocket
Find out how improving patient satisfaction can help you enhance five key areas important to successful medical practices, including staff retention, productivity, and market share.

Reduce Liability Risk by Improving Patient Satisfaction

Find out how your practice can reduce liability risk by understanding what causes claims and by improving patient satisfaction.

Strategies for Improving Patient Response Rates In Your Medical Practice
Learn proven strategies from Press Ganey clients that have achieved above average response rates.

From Excellence to Loyalty: Redefining the Experience
Learn how Carolinas Physician Network linked customer relationships with bottom line performance.

Single Focus, Multiple Results
Learn how The Emory Clinic dramatically increased its patient satisfaction scores by focusing on improving wait times.