In-depth Research

Hospital Pulse Report
This report is the definitive source on hospital quality from the patient perspective. The 2008 Hospital Pulse Report: Patient Perspectives on American Health Care highlights the findings of 2.7 million patients at more than 1,900 acute care hospitals throughout the nation.

ROI: Patient Satisfaction and Loyalty
Patient satisfaction and patient loyalty have long been thought to be intertwined. Press Ganey and external research highlight the direct impact of high patient satisfaction on future volumes. References and recommended readings provide additional information showing how patient satisfaction drives patient loyalty.

ROI: Patient Satisfaction and Profitability
Patient satisfaction directly impacts a provider’s future volumes and reputation. Press Ganey research and external studies show that providers focusing on patient satisfaction see higher levels of profitability as a result. References and recommended readings provide further information highlighting patient satisfaction as a driver of profitability.

ROI: Patient Satisfaction and Malpractice
There is a strong relationship between a patient’s satisfaction and the likelihood of a lawsuit. Press Ganey research and external studies show that providers focusing on patient satisfaction see reductions in malpractice as a result. References and recommended readings provide even more research highlighting patient satisfaction as a driver of reduced malpractice claims.

ROI: Patient Satisfaction and Efficiency
Providers focusing on improving patient satisfaction find that smoother processes and improved efficiency go hand-in-hand with satisfaction initiatives. Press Ganey and external research highlight the relationship between high patient satisfaction and enhanced efficiency. References and recommended readings provide additional information about this relationship.

Hospital Pulse Report
This report is the definitive source on hospital quality from the patient perspective. The 2007 Hospital Pulse Report: Patient Perspectives on American Health Care highlights the findings of 2.3 million patients at more than 1,700 acute care hospitals throughout the nation.

Emergency Department Pulse Report
This report is the definitive source on Emergency Department quality from the patient perspective. The 2007 Emergency Department Pulse Report: Patient Perspectives on American Health Care highlights the findings of 1.5 million patients at more than 1,500 Emergency Departments throughout the nation.

Physician’s Office and Outpatient Pulse Report
This report is the definitive source on outpatient quality from the patient perspective. The 2007 Physician's Office and Outpatient Pulse Report: Patient Perspectives on American Health Care highlights the findings of 4.6 million patients at more than 6,100 doctor's offices and more than 2,500 outpatient facilities throughout the nation.

Patients, Physicians, and Employees: Satisfaction Trifecta Brings Bottom Line Results
Learn how key stakeholders’ perspectives influence your hospital’s overall satisfaction and success.

Return on Investment in Satisfaction Measurement and Improvement
Learn how patient satisfaction is linked to the concerns of health care executives—revenue/reimbursement, personnel shortages, capacity, physician loyalty, malpractice, and quality of care.

Why Switch from In-House Surveying to Press Ganey?
Learn about the advantages of Press Ganey data interpretation, benchmarking, and best practices through the case studies of four Press Ganey clients.

HCAHPS® Improvement: Targeting Your Efforts
Learn how Press Ganey’s HCAHPS Integrated Inpatient Survey reveals the most effective predictors of HCAHPS outcomes.

Achieving Excellence—Begin Your Journey to the Malcolm Baldrige National Quality Award
Learn about this coveted award process from two program examiners and the 2006 health care division winner.

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