Leading Health Care Improvement for Over 20 Years

In health care, nothing matters more than the experiences of patients and the employees and physicians who serve them. Their combined experiences define a health care facility's service quality as a whole.

Press Ganey partners with more than 7,000 health care organizations—including nearly 40% of U.S. hospitals—to measure and improve their quality of care. We send our surveys to millions of patients, employees, and physicians every year to produce the most comprehensive data on service quality and safety culture.

We offer our clients the industry's largest comparative customer feedback databases, as well as actionable survey data, solution resources, and unparalleled customer service.

Have a media inquiry? Contact Matt Mulherin, Director of Corporate Communications, at 574.234.8493 or mmulherin@pressganey.com.

 

Press Ganey 2008 Pulse and Check-Up Reports

• Hospital Pulse Report. This in-depth report is the definitive source on hospital quality from the patient's perspective. It highlights the findings of 2.7 million patients at more than 1,900 acute care hospitals throughout the nation.
• Home Care Pulse Report This report examines the experiences of more than 210,000 patients who received home care across the United States.

Press Ganey 2007 Pulse and Check-Up Reports

• Hospital Pulse Report. This in-depth report is the definitive source on hospital quality from the patient's perspective. It highlights the findings of 2.3 million patients at more than 1,700 acute care hospitals throughout the nation. 
• Emergency Department Pulse Report. This in–depth report is the definitive source of hospital emergency department quality from the patient's perspective. The report features the findings of 1.5 million patients at more than 1,500 emergency departments throughout the nation. 
• Physician's Office and Outpatient Pulse Report. This in-depth report is the definitive source on physician's office and outpatient quality from the patient's perspective. The report highlights findings of more than 4.6 million patients at 6,163 doctor's offices and more than 2,500 outpatient facilities throughout the nation. 
• Home Care Pulse Report. This in-depth report examines the experiences of more than 282,000 patients who receive home care throughout the nation.   
• Hospital Check-Up Report: Physician Perspectives  This national report highlights the views of more than 21,000 physicians at 224 hospitals across the nation.
• Hospital Check-Up Report: Employee  This report is the definitive source on employee perspectives of hospital operations highlighting the findings of over 193,000 employees providing care at 373 hospitals across the nation in 2006.

Press Releases

• 5-1-08 Press Ganey Releases 2008 Home Care Pulse Report
• 3-18-08 Press Ganey Releases 2008 Hospital Pulse Report
• 10/24/07 Press Ganey Releases 2007 Hospital Check-Up Report: Employee Perspectives on American Hospitals. 
• 10/07/07 Press Ganey and OCS Announce Partnership to Create Joint Analysis of Satisfaction and Outcomes. 
• 09/19/07 Press Ganey Releases 2007 Home Care Pulse Report.
• 08/15/07 Press Ganey Releases 2007 Hospital Check–Up Report: Physician Perspectives on American Hospitals.
• 08/01/07 Press Ganey Releases National Report on Patient Perspectives of Physician Office and Outpatient Care.
• 06/27/07 Press Ganey Releases National Report on Patient Perspectives of Emergency Rooms.
• 04/24/07 Press Ganey Releases National Report on Patient Perspectives of Hospital Care.
• 04/02/07 Press Ganey Announces Safety Culture Solution for Health Care Organizations.

Media Coverage

• 10/07 Trustee Magazine, "What Boards Need to Know about Regulatory Issues"
• 10/07 HealthLeaders Magazine, "The Great Disclosure Debate"
• 09/07 HealthLeaders Magazine, "Better Leaders=Happier Patients"
• 08/22/07 Patient Safety & Quality Healthcare, "The Relationship between Patient Perceptions of Hospital Practices and Facility Infection Rates: Evidence from Pennsylvania  Hospitals"
• 08/15/07 Hospitals & Health Networks (H&HN), “Doctors Want Executives to Listen and Act” 
• 08/15/07 H&HN Most Wired, “Growing Value at North Mississippi”
• 07/25/07 USA Today, “Communication Now Part of Care” 
• 07/23/07 Modern Healthcare, “The Patient’s Perspective” PRINT SUBSCRIPTION REQUIRED.
• 07/05/07 ABC News/World News with Charles Gibson, “Building a Better ER: Hospitals Launch Programs To Get Emergency Room Patients Faster Care” (Watch TV news segment in the Video Player on the right.) 
• 07/04/07 Health Leaders, “Discharge Planning Best Practices Can Result in Better Customer Service/Market Share” 
• 06/27/07 FOXnews.com, “Iowa Has Quickest Emergency Rooms”
• 06/01/07 H&HN, “Nurses: Satisfaction Not Guaranteed” 
• 06/01/07 Trustee Magazine, “How Satisfied Are Your Employees?”
• 05/01/07 Trustee Magazine, “Patient Safety=Patient Satisfaction”
• 04/25/07 Wall Street Journal, “Patients Giving Hospitals Higher Ratings” PRINT SUBSCRIPTION REQUIRED.
• 04/24/07 H&HN Online, “A Cue from the Hospitality Industry” 
• 03-27-07 H&HN Most Wired, “Communicating with the New Consumer”
• 03-07-07 Wall Street Journal, “Vein Attempts—Making Needles Easier To Bear” PRINT SUBSCRIPTION REQUIRED.
• 03-05-07 Modern Healthcare, “Asides and Insides” PRINT SUBSCRIPTION REQUIRED.
• 02-26-07 Health Leaders, “This Hospital Is a Top Satisfaction Performer”
• 02-19-07 Modern Healthcare, “That Personal Touch” PRINT SUBSCRIPTION REQUIRED.
• 02-7-07 Wall Street Journal, “Hospitals Take Consumers’ Advice” PRINT SUBSCRIPTION REQUIRED