What Can We Do for You?

You’ll see Press Ganey’s holistic approach to improving your organization’s quality in all of our products, services and methods.

Clients achieve the best results by focusing on every key constituent group – patients, employees and physicians – across care settings. Because we help you analyze and act on this feedback simultaneously, your organization can make exponential progress.

Patient Satisfaction

Because patients are your ultimate customers, their satisfaction is crucial. Our services will show you how to increase patient satisfaction in a variety of settings, including hospital, medical practice and home health care environments.

PatientFlow Optimization

Patient flow issues are often the root cause of long wait times, staff and physician frustration and lost revenue opportunities for hospitals. Press Ganey’s complete solution for PatientFlow Optimization takes a hands-on operational approach to solving your patient flow issues and will add millions of dollars to your bottom line every year

Community Image Solution

Positive community image provides strategic leverage with payors, establishes a strong platform for physician and board member recruitment, bolsters patient volume through positive word-of-mouth and referrals, encourages philanthropy, educates your public and improves factors that influence regulatory compliance such as community benefit.

Employee Partnership

Partners give 110% every day. One of your largest groups of business partners is your employees. In order to improve hospital outcomes such as improved retention, reduced turnover, increased productivity and quality and safety, organizations must improve managers’ and leaders’ effectiveness in building partnerships with employees. It’s not easy, but Press Ganey makes it possible with our new Employee Partnership approach and the Five Partnership Principles™. Our new literature, partnership papers, webinars and videos will tell you more.

Physician Partnership

Transform your physician relationships to build stronger alliances for mutual success. Creating involvement with and preference for your hospital, and realizing the improved financial outcomes, begins by understanding physician motivators: satisfaction and engagement. Our evolutionary approach to understand these motivators is Physician Partnership. Physician Partnership is the foundation for building multi-faceted relationships for world class results. Let us tell you more. View our new literature, partnership papers, articles and webinars.

Safety Culture

Improving patient safety leads to better clinical outcomes, fewer preventable errors and, ultimately, saves lives. At Press Ganey, we know a culture of safety grows from your medical team’s values, so we focus not only on the technology and system design of creating a safety culture but on all-important human behavior as well.

Additional Services

Press Ganey also offers a wide selection of surveys in a variety of specialty areas, including: Long-Term Acute Care Hospitals (LTACH), Inpatient and Outpatient Rehabilitation, Inpatient and Outpatient Behavioral Health and Urgent Care.