Best Practices, Straight From Our Clients
The Satisfaction Monitor, Press Ganey’s client magazine, features best practices on patient, physician, and employee satisfaction, employee engagement, and safety culture as well as first-person customer success stories. The periodical is also a resource for white papers written by Press Ganey researchers.March/April 2008 Issue
To see entire publication,
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Article abstracts:
Parkridge Surgery Center—Transforming an Organization...One Step at at Time:
Parkridge Surgery Center was started in November 2003 as a joint venture with Palmetto Health, South Carolina's largest nonprofit health care system. We are a freestanding, multi-specialty ambulatory surgery center handling roughly 3,000 cases per year. To read this article,click here.
Parkridge Surgery Center was started in November 2003 as a joint venture with Palmetto Health, South Carolina's largest nonprofit health care system. We are a freestanding, multi-specialty ambulatory surgery center handling roughly 3,000 cases per year. To read this article,
click here.Councils that Make a Difference—Improving the Patient Experience at Spectrum Health:
It is Spectrum Health's commitment to creating exceptional experiences for its patients and their families that resulted in the creation of the Patient and Family Advisory Council. To read this article, click here.
click here.SOMC: Appreciating Employees Through Reward and Recognition:
Two of the most challenging facets of employee satisfaction efforts are reward and recognition. According to the 2007 Press Ganey Hospital Check-up Report: Nurse and Employee Perspectives on American Health Care, two of the bottom four elements of employee satisfaction with hospital operations are recognition and pay. To read this article,click here.
Two of the most challenging facets of employee satisfaction efforts are reward and recognition. According to the 2007 Press Ganey Hospital Check-up Report: Nurse and Employee Perspectives on American Health Care, two of the bottom four elements of employee satisfaction with hospital operations are recognition and pay. To read this article,
click here.The "Big Dip"—Mid-Career Nurses Show Decreased Satisfaction:
Turnover among hospital nursing staff negatively impact hospital, patients, and nurses themselves. To read this article,
click here.Solution Shorts—Facilitating Contact Between Hospital Leadership and Physicians:
Creating a positive relationship between administration and physicians is a continual challenge. The first step is breaking down communication barriers and opening the door for constructive dialogue and cooperation. To read this article,click here.
Creating a positive relationship between administration and physicians is a continual challenge. The first step is breaking down communication barriers and opening the door for constructive dialogue and cooperation. To read this article,
click here.
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