Media Coverage

"Patient Satisfaction and Its Relationship With Clinical Quality and Inpatient Mortality in Acute Myocardial Infarction"
Circulation: Cardiovascular Quality and Outcomes, Feb. 23, 2010

"Five Hospital Leaders Reveal their Secrets to Better Patient Experience"
HealthLeaders Media, Feb. 22, 2010

"There are Big Bucks in Better Patient Flow"
HealthLeaders Media, Feb. 8, 2010

"Sick This Holiday Season?"
CBS News, Dec. 8, 2009

"Patient Experience: Four Benefits and Five Priorities"
HealthLeaders Media, Dec. 2, 2009

"Preferred Vendor Spotlight: Press Ganey Associates, Inc."
www.vnaa.org (Visiting Nurse Associations of America), Oct. 19, 2009

"Patient Satisfaction Increasing at Hospitals Nationwide"
HealthLeaders, Nov. 20, 2009

"CMS: CAHPS delayed 6 months to let agencies focus on OASIS-C"
Home Health Line, Nov. 9, 2009

"Which Patient Gets Into the OR First?"
HealthLeaders, Oct. 29, 2009

"Emergency Departments Offer Online Updates on Wait Times"
American Medical News, Oct. 19, 2009

"Hospitals Innovate to Cut Dangerously Long ER Wait Times"
Chicago Tribune, Oct. 11, 2009

"Improve Processes with Perioperative EHR"
Healthcare Management Technology, Oct. 2009

"CAHPS Impact Report: New Medication Questions Could Impact HHAs’ Patient-satisfaction Scores"
Home Health Line, Sept. 7, 2009

"CAHPS Prep: Set Up Process to Collect Patient Info, Budget for Costs"
Home Health Line, Aug. 24, 2009