Press Ganey Industry Experts

If you have questions for or about one of our industry experts, please contact Abby Szklarek, public relations manager. Phone: 574.309.7961 or e-mail: aszklarek@pressganey.com

	Elaine Bobo Principal consultant Elaine lobbied for more than $3.4 million in state and federal funds for a new dialysis center. Read full profile Read Elaine's blog posts, Why Patient Satisfaction Matters or Just-in-Time Recognition.
	Mary J. Boustani, FACHE Consulting practice leader As a CEO, Mary led a turnaround effort at a 54-bed hospital that resulted in a one-year, $1.5 million increase in net income. Read full profile Read Mary's blog posts, Healthy Conversations for Healthy Hospital Decisionmaking or Engaging the Hospitalist.
	Barbara Burnes, RN, BS Principal consultant As director of patient services for a large multi-specialty physician clinic, Barbara created innovative programs to educate and engage its 1,000 associates which resulted in improved retention. Read full profile Read Barbara's blog post, The Patient Is More Than a Customer.
	Lisa Daul, MBA, RD, CPHQ Principal consultant As a principal consultant for Press Ganey, 78% of Lisa's clients have shown improvement in overall partnership from survey to survey. Read full profile Read Lisa's blog posts, Engagement and High-Performing Organizations or A Simple Solution.
	Christina Dempsey, BSN, MBA, CNOR Senior vice president clinical and operational consulting As vice president and director of perioperative services, Christina improved patient flow, creating 59% greater inpatient capacity. Read full profile Read Christina's blog post, Press Ganey Data: Carrot or Stick?
	Rosemary Guillette, MBA Principal consultant Rosemary has developed performance incentive programs that led to efficiency gains of more than 50% over a one-year period. Read full profile
	Robert Hipps, MD Principal consultant Bob has served as a neonatology physician, a consultant for outpatient mental health, and a medical science liaison for the pharmaceutical industry. Read full profile
	Susan L. Madden, MS Vice president analytics As manager of clinical data policy and analysis at the Massachusetts Division of Health Care Finance and Policy, Susan was responsible for the clinical data submitted quarterly by all Massachusetts acute care hospitals, ensuring the quality of the data and integrity of the database. Read full profile Read Susan's blog posts, Patient Flow and a Culture of Collaboration or Health Care Reform — it’s a Matter of Values.
	Deborah Paller, MBA, RRT Senior vice president strategic consulting and education Services Debbie has grown the top lines of several business units by 18 to 25% annually and established 20 to 30% profit margins in businesses that were previously unprofitable. Read full profile Read Deborah's blog posts, Exercise: A Meeting You Should Take for Performance's Sake or Leadership: Both Nature and Nurture.
	Lorren Pettit, MS, MBA Principal consultant Lorren has led market demand and strategic planning efforts for a wide range of clients, including the development of two multi-million dollar, 120-bed nursing facilities. Read full profile Read Lorren's blog post, Lessons from Pharma for Physician Recruiters.
	Teresa Roberts, MS, MSA, FACMPE Principal consultant Teresa formerly served as the CEO of a 70-physician, 500-employee, multi-specialty group. Read full profile Read Teresa's blog posts, Navigating the Really Long Road to Improvement or Health Workers Want More from You.