New HCAHPS® Book by Press Ganey Reveals What Patients Love.

The new book What Patients Love: Press Ganey's Guide to HCAHPS® can help your hospital staff understand HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) and stimulate organizational change to improve scores.

This book, available only to Press Ganey HCAHPS clients, will help providers understand how their work affects patients and their families. By reflecting on and understanding the impact that care and actions have on patients, provider and facility practices can be amended and patient care improved.

With the arrival of HCAHPS, the age of publicly-reported information on hospital quality and patient satisfaction is here. Read how your facility's administration, physicians, and employees can work together to improve the quality of care for your patients, while improving your hospital's HCAHPS scores.

Primary contacts at Press Ganey HCAHPS client facilities get a free copy of the book. Ask your Press Ganey Consultant for information on how to purchase additional copies.