The emergency department has become the front door for U.S. hospitals, now accounting for more than half of all admissions in the United States. The 2009 Emergency Department Pulse Report: Patient Perspectives on American Health Care is the authoritative report on emergency department experiences in our nation. It analyzes the experiences of nearly 1.4 million patients treated at more than 1,700 emergency departments nationwide in 2008.

About the Emergency Department Pulse Report
Read the full 2009 Emergency Department Pulse Report from Press Ganey. Learn about the key data points, as well as the methodology for collecting the information.

For Consumers
On average in 2008, a patient spends a total of four hours and three minutes in the emergency department. Learn more about how well your state’s emergency departments are doing and what you, as a consumer, can do to be prepared and improve your experience.

For Hospital Staff
It is important for hospitals and urgent care facilities to take steps toward improving the emergency department experience and total times. Press Ganey offers comprehensive measurement and improvement solutions to help hospitals improve the patient experience and offers a brief "Tips for Hospital Administrators" thought-starter.

For Media
Members of the media can access the news release, case studies, experts’ information and media contacts.

About Press Ganey
For 25 years, Press Ganey has led the health care industry with a clear mission based on partnership, results, solutions, support and care.