Compassionate Connected Care™ Rounding

Enhance Existing Rounding Practices with a Patient-Centered Framework

In order to elevate and stay true to the objectives of rounding, the Press Ganey consulting group offers an opportunity to enhance an existing rounding program - or help build one from the ground up - leveraging sustainability training and coaching to empower leaders. Our Compassionate Connected Care Rounding Solution is built on the powerful Compassionate Connected Care™ framework and accelerates results through a rapid implementation project plan. The approach targets the area known to have the greatest impact on overall patient experience - the patient-nurse/practitioner relationship.

The Challenges

  • Patient stress, anxiety, fear and suffering
  • Need to increase patient comfort , safety and perception of responsiveness
  • Ineffective communication with the care team

The Process

The Press Ganey team works closely with you to ensure that your rounding program acknowledges that different patient populations have unique needs and expectations that must be addressed if you are to effectively reduce suffering. Our consultants go beyond best practices and case studies to dig into an organization's core communication structure to determine the optimal rounding approach for their teams, specific to their unique patient populations. We incorporate manager training founded in our compassionate connected care framework and address key questions around staff performance and behavior. The process ultimately changes the way that care givers interact with patients as well as how they interact with each other. 

Learn More about Press Ganey's unique Compassionate Connected Care Rounding™ Consulting

Contact US or Call 800-232-8032