Compassionate Connected Care™ Rounding
- Patient stress, anxiety, fear and suffering
- Need to increase patient comfort , safety and perception of responsiveness
- Ineffective communication with the care team
The Press Ganey team works closely with you to ensure that your rounding program acknowledges that different patient populations have unique needs and expectations that must be addressed if you are to effectively reduce suffering. Our consultants go beyond best practices and case studies to dig into an organization's core communication structure to determine the optimal rounding approach for their teams, specific to their unique patient populations. We incorporate manager training founded in our compassionate connected care framework and address key questions around staff performance and behavior. The process ultimately changes the way that care givers interact with patients as well as how they interact with each other.