Physician Communication Workshop

Enhancing Physician and Clinician Communication 

In today’s health care environment, cultivating and achieving positive provider - patient relationships is imperative. Reaching this important balance is linked to improved outcomes in safety, increased accuracy in clinical decisions and advice, and improved patient compliance to recommended treatment.

The Press Ganey Consulting Group, in partnership with The Academy of Communication in Healthcare (ACH), deliver physician communication skills training to help increase physician understanding, engagement and ownership of the patient experience. 

ACH is a non-profit organization originally founded in 1978 as a task force of caring physicians. The organization is comprised of clinicians and medical educators representing a variety of professions and specialties. The ACH mission is to improve health care by enhancing communication skills among clinicians and across healthcare teams and systems. ACH faculty members take time away from their own significant clinical and medical education roles to conduct onsite training.

Press Ganey’s proprietary analytics, powered by an extensive database and research capabilities, provide unrivaled insights as to what drives the patient experience. Furthermore, through our partnership with leading health care organizations, Press Ganey Consultants bring hands-on knowledge and expertise regarding proven best practices. By combining these areas of expertise, ACH and Press Ganey are uniquely positioned to support the successful implementation and sustainability of the training program.

The Challenges

  • Need to increase physician understanding and engagement in the patient experience
  • Stagnant or declining physician communication scores
  • Lack of readiness for transparency initiatives

The Process

The foundational Relationship-Centered Communication interactive course provides the opportunity for simulations, skills practice and role-playing and is customized based on client needs and can be delivered directly to physicians or through a train-the-trainer approach.

Press Ganey and ACH work together to develop communication and implementation planning, dashboard and action plan development and techniques to monitor progress and promote sustainability.


Learn more about communication programs with Press Ganey and The Academy of Communication in Healthcare (ACH)

Contact US or Call 800-232-8032