Patient Experience Strategy™

Optimize Every Patient Interaction by Creating a Patient-Centered Environment

To be the best in health care means maintaining a top-to-bottom understanding of your organization and a commitment to delivering high reliability care. Press Ganey Strategic Consultants work with hospital leadership teams to develop a patient-centered environment with employees and physicians who are empowered and motivated to deliver a world-class experience to every patient.

​More Patient Experience Strategy Solutions: Compassionate Connected Care™ RoundingCommunicate with H.E.A.R.T. ®, Physician Communication Workshop

The Challenges

  • Lack of Accountability
  • Poor Communication
  • Inconsistencies in Care Practices
  • Lack of focus on the patient

The Process

Our Compassionate Connected Care™ model provides a framework for health care leaders and managers to look at data strategically with the goal of reducing suffering and meeting patients’ unmet needs. It allows caregivers to target improvement efforts and resources rather than deploy generic improvement processes that may or may not work for a specific patient population.

Press Ganey’s experts will help assess your organization's current performance, analyze historic barriers to improvement and work with your leaders to develop and implement sustainable actions to improve the drivers of exceptional patient experiences. Our consulting experts integrate evidence-based solutions to help your organization:

  • Understand how expectations shape patients’ evaluations of their health care experiences
  • Design systems and practices to address patient expectations, including pinpointing the areas where you are currently failing to meet expectations
  • Implement practices to manage patient expectations
  • Customize practices in response to your patients' unique expectations

Learn More about Patient Experience Strategy Consulting

Contact US or Call 800.232.8032