Consulting Team

Experienced Health Care Professionals Transforming The Patient Experience 

Press Ganey Strategic Consultants possess breadth and depth of experience that sets us apart. Our team includes professionals from across industries including healthcare, aviation, nuclear power, and manufacturing. All have served in leadership roles, including c-suite positions of CEO, COO, CNO, and CXO. We specialize in strategy design and execution related to reliability culture transformation; human factors-based process improvement; and outcomes optimization in safety, quality, experience. Our team brings knowledge of leading practices and lessons learned assessed from engagements with over 1000 healthcare organizations that are incorporated to create the most effective implementation plan for our clients.

Learn about our Health Care Consulting

Consulting Services Partners

   James (Jim) Merlino, MD, Partner

    President and Chief Medical Officer, Press Ganey Consulting Services

    Read Jim Merlino's profile

 Charles Hagood, Partner

  Read Charles Hagood's profile

 Craig Clapper, PE,  CMQ/OE, Partner

  Read Craig Clapper's profile

 Kerry Johnson,  Partner

  Read Kerry Johnson's profile

 Jennifer Marshall, MBA,  Partner

  Read Jennifer Marshall's profile

 Stacie Pallotta, MPH,  Partner

  Read Stacie Pallotta's profile

 Carole Stockmeier, MHA, Partner

  Read Carole Stockmeier's profile

 Gary Yates, MD, Partner

  Read Gary Yates's profile


Our consultants have been instrumental in the design and execution of
successful service excellence and cultural strategy programs.



To learn more about Press Ganey solutions, or to talk with one of our experts, please

Contact US or Call 800-232-8032