Improve Efficiency, Quality, Consistency and Organizational Processes

To fulfill on the goal to deliver high-quality care and provide an exceptional patient-centered experience, health care organizations must cultivate systems, processes and consistent behaviors that drive results. Achieving sustainable performance, eliminating wasteful processes and truly transforming culture takes time, dedication – and a clear direction.

With a proven method and time-tested tools, our consultants deliver measurable results with an average 5:1 return on investment, up to 25% in increased capacity, and a proven capability to help drive hospitals to zero hospital acquired conditions. Our experience crosses all care settings with areas of expertise in surgical services, the emergency department and medical practices.

How We Help

Clinical Quality and Operational Improvement

  • Patient flow and wait times
  • Sterile processing
  • Facility efficiency and utilization
  • Staffing efficiency and scheduling
  • Standards of practice

Organizational Transformation

  • Lean, Six Sigma and Kaizen experts
  • Change management
  • Leadership development, education and mentoring
  • Daily management systems

Quality Assurance and Regulatory

  • Case management
  • Mock regulatory surveys
  • Chart audits and clinical records review
  • Quality assurance and infection control
  • Appeals and denials utilization review

Physical Environment and Human Factors Solutions

  • Strategic planning
  • Facility planning, design and development
  • Lean facility planning
  • Master planning
  • Transition and occupancy planning

Featured Resources


ED Operational Models: Making the Right Choice

This Knowledge Brief provides recommendations and strategies for improving patient flow and reducing wait times in the emergency department.

Read More

Partner with Press Ganey

Wherever you are on your transformational journey, we'd love to hear from you.