Company Profile

Leading Health Care Improvement for Over 25 Years

As the recognized leader in performance improvement, we partner with more than 10,000 health care organizations – including more than 50% of all U.S. hospitals – to help our clients improve quality, increase market share, operate efficiently, optimize reimbursement and, ultimately, improve the overall health care experience. Specifically, we partner with hospitals, medical practices, home health agencies and other health care providers to enhance organizational outcomes, including patient perceptions and safety, employee and physician relations, clinical outcomes, and financial and operational results.

We receive information from millions of patients, employees and physicians every year to produce the most comprehensive data on health care performance. In addition, we offer our clients the industry's largest comparative customer feedback databases, as well as actionable survey data, improvement resources, expert consulting and unparalleled customer service.

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