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The Improving Health Care blog provides the latest advice and insight about performance and outcomes from industry experts.

Topic results for "Transparency"...   [clear]

  • The Patient Experience and Health Care Transformation: A Bonded Pair

    Added on Aug 2, 2018

    By Diana Mahoney, Editorial Director

    Leaders of high-performing organizations know, from their own experiences, that health care quality, health system efficiency, and the likelihood that patients will continue seeking care from their organization are integral to—not independent from—the patient experience.

  • Why Patients Seek Out Negative Reviews

    Added on Jul 31, 2018

    By Chrissy Daniels, Partner, Medical Practice, Consumerism & Transparency

    Negative online reviews can cause angst for physicians. Most fear that anything less than perfectly positive patient reviews will be damaging. Understanding how consumers navigate negative reviews can help to reduce anxiety over occasional outlier comments. The real opportunity is to focus on any emerging patterns from negative comments, and to target those areas for improvement.

  • Let's Talk About Pain

    Added on Mar 6, 2017

    By Christina Dempsey, Chief Nursing Officer

    As the media continue to focus on the very real opioid epidemic, we as care providers must stay ever mindful of the fact that our patients’ pain is also very real, and that we cannot subjugate one to fix the other. It is our job to better understand and help manage our patients’ pain.

  • Performance Principles that Transcend Politics

    Added on Jan 4, 2017

    By Dr. Thomas H. Lee, Chief Medical Officer

    Despite the uncertainty surrounding the future of health care financing with the change in presidential administrations, the imperative to meet patients’ needs and to do so efficiently remains the same.

  • Online Physician Reviews: Adopting Transparency Standards Protects Your Brand

    Added on Aug 4, 2016

    By Diana Mahoney By endorsing and adopting Press Ganey's transparency Standards and Guidelines, health care organizations are fulfilling a promise to patients and caregivers that the performance data driving physicians' online ratings are scientifically valid, accurate and reliable.

  • Health Care Safety Culture: The Role of Nurses

    Added on May 11, 2016

    Press Ganey Chief Nursing Officer Christina Dempsey offers her perspective on the vital role that nurse leaders and front-line nurses play in developing and sustaining a culture of safety in health care.

  • A Risky Gamble

    Added on Oct 1, 2015

    As online reporting of patient experience data gains momentum, some health systems may unintentionally be gambling with their brand by adopting reporting methodologies that undermine the ethics of transparency.

  • Not All Stars are Created Equal

    Added on Sep 1, 2015

    At its core, transparency of patient experience data empowers consumers to make informed decisions about where to seek care and from whom. It also raises provider awareness of performance gaps, informs improvement strategies and promotes physician accountability.

  • Teaming Up for Transparency

    Added on Aug 4, 2015

    By Patty Riskind, Chief Client Experience Officer

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