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The Improving Health Care blog provides the latest advice and insight about performance and outcomes from industry experts.

Topic results for "Patient Experience"...   [clear]

  • Leaders Must Learn Difference Between a Set of Tools and a System of Improvement

    Added on Mar 30, 2017

    By Charles Hagood, Partner, Press Ganey Consulting Services

    A recent blog published in Fierce Healthcare's Hospital Impact Blog discusses the shift toward consumerism in value-based care and how health systems have begun adopting and adapting effective practices from other industries to optimize efficiency and improve outcomes. The Lean quality improvement methodology is an example.

  • Let's Talk About Pain

    Added on Mar 6, 2017

    By Christina Dempsey, Chief Nursing Officer

    As the media continue to focus on the very real opioid epidemic, we as care providers must stay ever mindful of the fact that our patients’ pain is also very real, and that we cannot subjugate one to fix the other. It is our job to better understand and help manage our patients’ pain.

  • A Model Patient Experience

    Added on Jan 24, 2017

    By Dr. James Merlino, President and CMO, Strategic Consulting Division

    Caregivers provide surprisingly exceptional care to a surgeon's family member during a late-night visit to the emergency department.

  • Performance Principles that Transcend Politics

    Added on Jan 4, 2017

    By Dr. Thomas H. Lee, Chief Medical Officer

    Despite the uncertainty surrounding the future of health care financing with the change in presidential administrations, the imperative to meet patients’ needs and to do so efficiently remains the same.

  • The Perfect Patient and Family Experience: A Lesson in Humanity

    Added on Nov 3, 2016

    We learn how to change the care experience through the eyes of our patients and families.

  • Online Physician Reviews: Adopting Transparency Standards Protects Your Brand

    Added on Aug 4, 2016

    By Diana Mahoney By endorsing and adopting Press Ganey's transparency Standards and Guidelines, health care organizations are fulfilling a promise to patients and caregivers that the performance data driving physicians' online ratings are scientifically valid, accurate and reliable.

  • Health Care Safety Culture: The Role of Nurses

    Added on May 11, 2016

    Press Ganey Chief Nursing Officer Christina Dempsey offers her perspective on the vital role that nurse leaders and front-line nurses play in developing and sustaining a culture of safety in health care.

  • The Pain Question: Experts Weigh In

    Added on Feb 16, 2016

    By Diana Mahoney, Editorial Director

  • A Lifesaving "I Will" Pledge

    Added on Nov 24, 2015

  • The Word on ED Wait Times

    Added on Oct 19, 2015

    It's no surprise that the longer patients wait, the less likely they are to recommend the facility. What is surprising, however, is what researchers found when they peeled back the layers of this relationship.

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