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The Improving Health Care blog provides the latest advice and insight about performance and outcomes from industry experts.

Topic results for "Patient Experience"...   [clear]

  • The Patient Experience and Health Care Transformation: A Bonded Pair

    Added on Aug 2, 2018

    By Diana Mahoney, Editorial Director

    Leaders of high-performing organizations know, from their own experiences, that health care quality, health system efficiency, and the likelihood that patients will continue seeking care from their organization are integral to—not independent from—the patient experience.

  • Why Patients Seek Out Negative Reviews

    Added on Jul 31, 2018

    By Chrissy Daniels, Partner, Medical Practice, Consumerism & Transparency

    Negative online reviews can cause angst for physicians. Most fear that anything less than perfectly positive patient reviews will be damaging. Understanding how consumers navigate negative reviews can help to reduce anxiety over occasional outlier comments. The real opportunity is to focus on any emerging patterns from negative comments, and to target those areas for improvement.

  • My Life, My Story: VA Program Humanizes the Care Experience

    Added on Jul 2, 2018

    By Andrea Fitzgerald, Staff Writer

    A patient-centered program rolling out to VA medical centers across the country fosters a more intimate connection between patients and their care teams through storytelling.

  • Virtual Visits Provide Real Benefits for Orthopedic Consults

    Added on Apr 30, 2018

    By Andrea Fitzgerald, Staff Writer

    An orthopedic surgeon at Nemours Children's is leveraging the Nemours Care Connect telehealth platform to reduce wait times, costs and stress for doctors, patients and families and improve the patient experience.

  • Informing and Engaging the Health Care Consumer

    Added on Apr 10, 2018

    Diana Mahoney, Editorial Director

    New research demonstrates significant discrepancies between the information that appears on third-party physician-review websites and the output from validated patient experience surveys that are used to measure, report and improve outcomes that are meaningful to patients. Organizations that understand the importance of actively managing their online reputations are hosting provider reviews based on valid, reliable patient experience data on their own websites.

  • Communicating with H.E.A.R.T.: Cleveland Clinic’s Service Excellence Model

    Added on Mar 15, 2018

    By Andrea Fitzgerald, Staff Writer

    For organizations striving to improve performance across multiple patient experience domains in less than a year, try communicating with HEART, suggests the Cleveland Clinic Foundation.

  • Hacking Pediatrics: Boston Children’s Hospital’s Innovation Initiative

    Added on Feb 13, 2018

    By Andrea Fitzgerald, Staff Writer

    One team of self-proclaimed "tech nerds" is promoting the value of disruptive innovation at Boston Children's and in pediatric care as a whole—in 24 hours or less.

  • Could the Future of Health Care Include Fewer In-Person Physician Visits?

    Added on Jan 29, 2018

    By Andrea Fitzgerald, Staff Writer

    Health care consumers and providers can expect more and more non-traditional models of care to emerge as competitive differentiators in today's industry. To compete for consumers' dollars, providers may consider adopting a system of nonvisit care that enables them to "meet" patients where they are.

  • Leadership and Patient Experience Strategy: Consider the Three P’s

    Added on Nov 28, 2017

    Kate Sims, Patient Experience Advisor

    Leaders in high-performing health care organizations follow a sequential “Three P” approach to optimizing the patient experience—Purpose, Plan and Pursue—and they continually evaluate their progress toward performance objectives

  • The Journey to Excellence Starts with a Single Step

    Added on Nov 7, 2017

    Diana Mahoney, Editorial Director

    Inspirational stories of resilience and optimism were highlights of the opening session of the 2017 Press Ganey National Client Conference and the keynote address by Good Morning America anchor Robin Roberts.

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