The Improving Health Care blog provides the latest advice and insight about performance and outcomes from industry experts.

Topic results for "Patient Experience"...   [clear]

  • Communicating with H.E.A.R.T.: Cleveland Clinic’s Service Excellence Model

    Added on Mar 15, 2018

    By Andrea Fitzgerald, Staff Writer

    For organizations striving to improve performance across multiple patient experience domains in less than a year, try communicating with HEART, suggests the Cleveland Clinic Foundation.

  • Hacking Pediatrics: Boston Children’s Hospital’s Innovation Initiative

    Added on Feb 13, 2018

    By Andrea Fitzgerald, Staff Writer

    One team of self-proclaimed "tech nerds" is promoting the value of disruptive innovation at Boston Children's and in pediatric care as a whole—in 24 hours or less.

  • Could the Future of Health Care Include Fewer In-Person Physician Visits?

    Added on Jan 29, 2018

    By Andrea Fitzgerald, Staff Writer

    Health care consumers and providers can expect more and more non-traditional models of care to emerge as competitive differentiators in today's industry. To compete for consumers' dollars, providers may consider adopting a system of nonvisit care that enables them to "meet" patients where they are.

  • Bringing Compassionate Connected Care into the Every Day

    Added on Dec 15, 2017

    By Andrea Fitzgerald, Staff Writer

    Putting patients at the center of patient-centered care is essential for health care organizations nationwide, and caregivers can help—in less than a minute.

  • Leadership and Patient Experience Strategy: Consider the Three P’s

    Added on Nov 28, 2017

    Kate Sims, Patient Experience Advisor

    Leaders in high-performing health care organizations follow a sequential “Three P” approach to optimizing the patient experience—Purpose, Plan and Pursue—and they continually evaluate their progress toward performance objectives

  • The Journey to Excellence Starts with a Single Step

    Added on Nov 7, 2017

    Diana Mahoney, Editorial Director

    Inspirational stories of resilience and optimism were highlights of the opening session of the 2017 Press Ganey National Client Conference and the keynote address by Good Morning America anchor Robin Roberts.

  • Psychological Safety Characterizes High-Performing Teams

    Added on Jun 5, 2017

    By Shannon Vincent, Manager, Engagement Consulting Services

    Many efforts to improve safety are built on the principles of High Reliability and Lean methodology, with the aim of reducing variation and creating an environment in which errors and accidents are less likely to occur. To be successful, these efforts must be supported by a solid foundation through which caregivers have clear expectations for how processes are to be carried out, sufficient training to develop the necessary skill set, an understanding of how they will be held accountable, and strategies to use when they notice an oversight or mistake that could lead to a larger problem.

  • Nurturing the Call to Serve in Every Member of the Health Care Workforce

    Added on Apr 6, 2017

    By Ann Bailey, Manager, Press Ganey Strategic Consulting

    We often hear doctors and nurses explain that their primary motivation for pursuing a health care profession is to serve their fellow human beings. Other individuals in the health care workforce—including direct and contract employees who provide a supporting role to front-line care providers—are no less passionate or committed to serving patients. They share the calling to excel and provide the kind of compassionate care that patients expect and deserve.

  • Making Connections: Nurturing the Engagement-Experience Link

    Added on Mar 30, 2017

    By Barbara Reilly, PhD, Senior Vice President, Employee, Nurse, and Physician Engagement

    Caregiver engagement is a powerful driver of the patient experience, but engagement and patient experience improvement efforts must work in concert to be optimally effective. Ensuring that engagement is properly connected to the patient experience requires understanding the possible areas of misalignment and providing the resources and support needed to address them.

  • Leaders Must Learn Difference Between a Set of Tools and a System of Improvement

    Added on Mar 30, 2017

    By Charles Hagood, Partner, Press Ganey Consulting Services

    A recent blog published in Fierce Healthcare's Hospital Impact Blog discusses the shift toward consumerism in value-based care and how health systems have begun adopting and adapting effective practices from other industries to optimize efficiency and improve outcomes. The Lean quality improvement methodology is an example.