The Improving Health Care blog provides the latest advice and insight about performance and outcomes from industry experts.

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  • Nurturing the Call to Serve in Every Member of the Health Care Workforce

    Added on Apr 6, 2017

    By Ann Bailey, Manager, Press Ganey Strategic Consulting

    We often hear doctors and nurses explain that their primary motivation for pursuing a health care profession is to serve their fellow human beings. Other individuals in the health care workforce—including direct and contract employees who provide a supporting role to front-line care providers—are no less passionate or committed to serving patients. They share the calling to excel and provide the kind of compassionate care that patients expect and deserve.

  • Making Connections: Nurturing the Engagement-Experience Link

    Added on Mar 30, 2017

    By Barbara Reilly, PhD, Senior Vice President, Employee, Nurse, and Physician Engagement

    Caregiver engagement is a powerful driver of the patient experience, but engagement and patient experience improvement efforts must work in concert to be optimally effective. Ensuring that engagement is properly connected to the patient experience requires understanding the possible areas of misalignment and providing the resources and support needed to address them.

  • Leaders Must Learn Difference Between a Set of Tools and a System of Improvement

    Added on Mar 30, 2017

    By Charles Hagood, Partner, Press Ganey Consulting Services

    A recent blog published in Fierce Healthcare's Hospital Impact Blog discusses the shift toward consumerism in value-based care and how health systems have begun adopting and adapting effective practices from other industries to optimize efficiency and improve outcomes. The Lean quality improvement methodology is an example.

  • Let's Talk About Pain

    Added on Mar 6, 2017

    By Christina Dempsey, Chief Nursing Officer

    As the media continue to focus on the very real opioid epidemic, we as care providers must stay ever mindful of the fact that our patients’ pain is also very real, and that we cannot subjugate one to fix the other. It is our job to better understand and help manage our patients’ pain.

  • A Model Patient Experience

    Added on Jan 24, 2017

    By Dr. James Merlino, President and CMO, Strategic Consulting Division

    Caregivers provide surprisingly exceptional care to a surgeon's family member during a late-night visit to the emergency department.

  • Performance Principles that Transcend Politics

    Added on Jan 4, 2017

    By Dr. Thomas H. Lee, Chief Medical Officer

    Despite the uncertainty surrounding the future of health care financing with the change in presidential administrations, the imperative to meet patients’ needs and to do so efficiently remains the same.

  • The Perfect Patient and Family Experience: A Lesson in Humanity

    Added on Nov 3, 2016

    We learn how to change the care experience through the eyes of our patients and families.

  • Online Physician Reviews: Adopting Transparency Standards Protects Your Brand

    Added on Aug 4, 2016

    By Diana Mahoney By endorsing and adopting Press Ganey's transparency Standards and Guidelines, health care organizations are fulfilling a promise to patients and caregivers that the performance data driving physicians' online ratings are scientifically valid, accurate and reliable.

  • A Video Tribute to Nurses' Fighting Spirit

    Added on May 12, 2016

    Registered nurse Rebecca Bogan at Children's Hospital and Clinics of Minnesota created an inspirational video celebrating the fighting spirit of all of the caregivers on her team and the children they care for.

  • Health Care Safety Culture: The Role of Nurses

    Added on May 11, 2016

    Press Ganey Chief Nursing Officer Christina Dempsey offers her perspective on the vital role that nurse leaders and front-line nurses play in developing and sustaining a culture of safety in health care.