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The Improving Health Care blog provides the latest advice and insight about performance and outcomes from industry experts.

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  • Mandating Nurse-to-Patient Ratios Is Not Enough

    Added on Jul 9, 2018

    By Andrea Fitzgerald, Staff Writer

    Press Ganey executives weigh in on the current legislation battle over mandated staffing ratios, warning against any supporters who see this as a "quick fix" for performance improvement across domains.

  • My Life, My Story: VA Program Humanizes the Care Experience

    Added on Jul 2, 2018

    By Andrea Fitzgerald, Staff Writer

    A patient-centered program rolling out to VA medical centers across the country fosters a more intimate connection between patients and their care teams through storytelling.

  • Surgical Services Process Improvement: A Holistic Approach

    Added on May 3, 2018

    By Adam Higman, DHA, FACHE, Partner, Press Ganey Strategic Consulting

    Given the interdependency of surgery, patient safety and hospital revenue, surgical services process improvement has become a key strategic priority for many organizations. To achieve meaningful and sustained improvements in quality, productivity and safety, organizations should adopt a holistic approach that focuses on three areas: safety culture, education and process improvement.

  • Virtual Visits Provide Real Benefits for Orthopedic Consults

    Added on Apr 30, 2018

    By Andrea Fitzgerald, Staff Writer

    An orthopedic surgeon at Nemours Children's is leveraging the Nemours Care Connect telehealth platform to reduce wait times, costs and stress for doctors, patients and families and improve the patient experience.

  • Informing and Engaging the Health Care Consumer

    Added on Apr 10, 2018

    Diana Mahoney, Editorial Director

    New research demonstrates significant discrepancies between the information that appears on third-party physician-review websites and the output from validated patient experience surveys that are used to measure, report and improve outcomes that are meaningful to patients. Organizations that understand the importance of actively managing their online reputations are hosting provider reviews based on valid, reliable patient experience data on their own websites.

  • Communicating with H.E.A.R.T.: Cleveland Clinic’s Service Excellence Model

    Added on Mar 15, 2018

    By Andrea Fitzgerald, Staff Writer

    For organizations striving to improve performance across multiple patient experience domains in less than a year, try communicating with HEART, suggests the Cleveland Clinic Foundation.

  • BPCI Advanced: The Next Step in the Transition to Value-Based Care

    Added on Mar 2, 2018

    By Marie Castelli, Senior Director of Strategy

    The Centers for Medicare & Medicaid Services (CMS) is leading a journey toward value-based care. For providers who want to accelerate their own journey toward delivering value-based care, they may want to participate in CMS's Bundled Payments for Care Improvement (BPCI) Advanced program.

  • How 3.6 Million Nurses Are Leading the Nation’s Journey to Better Health

    Added on Feb 20, 2018

    By Andrea Fitzgerald, Staff Writer

    Nurses are role models, educators and advocates for their patients, families, peers and others--yet, they are less healthy than the average American. In response, the American Nurses Foundation has created the Healthy Nurse, Healthy Nation™ Grand Challenge to unite thousands of individuals across the country around one shared goal: to improve the health and wellness of the nation's 3.6 million nurses.

  • Hacking Pediatrics: Boston Children’s Hospital’s Innovation Initiative

    Added on Feb 13, 2018

    By Andrea Fitzgerald, Staff Writer

    One team of self-proclaimed "tech nerds" is promoting the value of disruptive innovation at Boston Children's and in pediatric care as a whole—in 24 hours or less.

  • Could the Future of Health Care Include Fewer In-Person Physician Visits?

    Added on Jan 29, 2018

    By Andrea Fitzgerald, Staff Writer

    Health care consumers and providers can expect more and more non-traditional models of care to emerge as competitive differentiators in today's industry. To compete for consumers' dollars, providers may consider adopting a system of nonvisit care that enables them to "meet" patients where they are.

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