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• Surgical Services Process Improvement: A Holistic Approach

  Added on May 3, 2018

  By Adam Higman, DHA, FACHE, Partner, Press Ganey Strategic Consulting

  Given the interdependency of surgery, patient safety and hospital revenue, surgical services process improvement has become a key strategic priority for many organizations. To achieve meaningful and sustained improvements in quality, productivity and safety, organizations should adopt a holistic approach that focuses on three areas: safety culture, education and process improvement.

• Virtual Visits Provide Real Benefits for Orthopedic Consults

  Added on Apr 30, 2018

  By Andrea Fitzgerald, Staff Writer

  An orthopedic surgeon at Nemours Children's is leveraging the Nemours Care Connect telehealth platform to reduce wait times, costs and stress for doctors, patients and families and improve the patient experience.

• Informing and Engaging the Health Care Consumer

  Added on Apr 10, 2018

  Diana Mahoney, Editorial Director

  New research demonstrates significant discrepancies between the information that appears on third-party physician-review websites and the output from validated patient experience surveys that are used to measure, report and improve outcomes that are meaningful to patients. Organizations that understand the importance of actively managing their online reputations are hosting provider reviews based on valid, reliable patient experience data on their own websites.

• Communicating with H.E.A.R.T.: Cleveland Clinic’s Service Excellence Model

  Added on Mar 15, 2018

  By Andrea Fitzgerald, Staff Writer

  For organizations striving to improve performance across multiple patient experience domains in less than a year, try communicating with HEART, suggests the Cleveland Clinic Foundation.

• BPCI Advanced: The Next Step in the Transition to Value-Based Care

  Added on Mar 2, 2018

  By Marie Castelli, Senior Director of Strategy

  The Centers for Medicare & Medicaid Services (CMS) is leading a journey toward value-based care. For providers who want to accelerate their own journey toward delivering value-based care, they may want to participate in CMS's Bundled Payments for Care Improvement (BPCI) Advanced program.

• How 3.6 Million Nurses Are Leading the Nation’s Journey to Better Health

  Added on Feb 20, 2018

  By Andrea Fitzgerald, Staff Writer

  Nurses are role models, educators and advocates for their patients, families, peers and others--yet, they are less healthy than the average American. In response, the American Nurses Foundation has created the Healthy Nurse, Healthy Nation™ Grand Challenge to unite thousands of individuals across the country around one shared goal: to improve the health and wellness of the nation's 3.6 million nurses.

• Hacking Pediatrics: Boston Children’s Hospital’s Innovation Initiative

  Added on Feb 13, 2018

  By Andrea Fitzgerald, Staff Writer

  One team of self-proclaimed "tech nerds" is promoting the value of disruptive innovation at Boston Children's and in pediatric care as a whole—in 24 hours or less.

• Could the Future of Health Care Include Fewer In-Person Physician Visits?

  Added on Jan 29, 2018

  By Andrea Fitzgerald, Staff Writer

  Health care consumers and providers can expect more and more non-traditional models of care to emerge as competitive differentiators in today's industry. To compete for consumers' dollars, providers may consider adopting a system of nonvisit care that enables them to "meet" patients where they are.

• Bringing Compassionate Connected Care into the Every Day

  Added on Dec 15, 2017

  By Andrea Fitzgerald, Staff Writer

  Putting patients at the center of patient-centered care is essential for health care organizations nationwide, and caregivers can help—in less than a minute.

• The Journey to Excellence Starts with a Single Step

  Added on Nov 7, 2017

  Diana Mahoney, Editorial Director

  Inspirational stories of resilience and optimism were highlights of the opening session of the 2017 Press Ganey National Client Conference and the keynote address by Good Morning America anchor Robin Roberts.