The Improving Health Care blog provides the latest advice and insight about performance and outcomes from industry experts.

Topic results for "Engagement"...   [clear]

  • Teamwork and Collaboration Keep Hope Alive

    Added on Apr 14, 2016

    Innovation, technology, teamwork, collaboration and persistence have enabled caregivers and researchers to inspire hope in a young victim of a devastating injury.

  • Small Patients Need Big Safety and Reliability Goals

    Added on Apr 11, 2016

    The challenges, problems and concerns that influence the safety of pediatric care are different from those that contribute to harm in the adult care setting. Therefore, solutions and interventions must address and reflect these differences in order to protect children from serious, preventable harm.

  • How to Reduce Suffering: Commit to Zero Harm

    Added on Jan 29, 2016

    By Diana Mahoney, Editorial Director

  • A Lifesaving "I Will" Pledge

    Added on Nov 24, 2015

  • The "I" in Teamwork

    Added on Nov 17, 2015

    By Diana Mahoney, Editorial Director.

  • The Results are In: Patient Experience Linked to Surgical Outcomes

    Added on Sep 28, 2015

    By Dr. James Merlino, President, CMO, Consulting Services, Press Ganey.

  • What's Humility Got to Do with It?

    Added on Sep 25, 2015

    The lexicon of health care is changing. Where health systems used to talk about maximizing volume, they now talk about optimizing value. Decisions that were once made primarily by physicians are now made by teams, and physician-centered cultures have been replaced with those centered around patients.

  • Why We Should be Listening to Joy Behar

    Added on Sep 18, 2015

    By Elizabeth McConville, RN, BSN, CPHQ, Press Ganey. Joy Behar and Michelle Collins may have accidently opened the nurse can of worms on The View this week by—ironically enough—mocking Colorado nurse Kelley Johnson’s use of a public platform to improve understanding of the profession.

  • Who Owns Transparency?

    Added on Jul 20, 2015

    In this era of rising health care consumerism, transparency is often approached as a marketing initiative designed to satisfy patients’ increasing desire to curate their own health care experience and to manage an organization’s online reputation.