Blog

The Improving Health Care blog provides the latest advice and insight about performance and outcomes from industry experts.
  • How 3.6 Million Nurses Are Leading the Nation’s Journey to Better Health

    Added on Feb 20, 2018

    By Andrea Fitzgerald, Staff Writer

    Nurses are role models, educators and advocates for their patients, families, peers and others--yet, they are less healthy than the average American. In response, the American Nurses Foundation has created the Healthy Nurse, Healthy Nation™ Grand Challenge to unite thousands of individuals across the country around one shared goal: to improve the health and wellness of the nation's 3.6 million nurses.

  • Hacking Pediatrics: Boston Children’s Hospital’s Innovation Initiative

    Added on Feb 13, 2018

    By Andrea Fitzgerald, Staff Writer

    One team of self-proclaimed "tech nerds" is promoting the value of disruptive innovation at Boston Children's and in pediatric care as a whole—in 24 hours or less.

  • Could the Future of Health Care Include Fewer In-Person Physician Visits?

    Added on Jan 29, 2018

    By Andrea Fitzgerald, Staff Writer

    Health care consumers and providers can expect more and more non-traditional models of care to emerge as competitive differentiators in today's industry. To compete for consumers' dollars, providers may consider adopting a system of nonvisit care that enables them to "meet" patients where they are.

  • Speaking Up for Safety: The Importance of Reporting Safety Events

    Added on Jan 2, 2018

    Craig Clapper, PE, CQM-OE, Partner, Press Ganey Consulting Services

    Reporting a safety event is essential in building a safety culture, driving the reliability of care delivery, and achieving the ultimate goal of zero harm. By creating a system of safety instead of relying on isolated interventions, safety leaders can ensure the safety and transparency of reporting safety events.

  • Bringing Compassionate Connected Care into the Every Day

    Added on Dec 15, 2017

    By Andrea Fitzgerald, Staff Writer

    Putting patients at the center of patient-centered care is essential for health care organizations nationwide, and caregivers can help—in less than a minute.

  • Leadership and Patient Experience Strategy: Consider the Three P’s

    Added on Nov 28, 2017

    Kate Sims, Patient Experience Advisor

    Leaders in high-performing health care organizations follow a sequential “Three P” approach to optimizing the patient experience—Purpose, Plan and Pursue—and they continually evaluate their progress toward performance objectives

  • The Journey to Excellence Starts with a Single Step

    Added on Nov 7, 2017

    Diana Mahoney, Editorial Director

    Inspirational stories of resilience and optimism were highlights of the opening session of the 2017 Press Ganey National Client Conference and the keynote address by Good Morning America anchor Robin Roberts.

  • Getting Nurses on Board with Serving on Boards

    Added on Sep 20, 2017

    Diana Mahoney, Editorial Director

    With their deep knowledge of clinical problems, best practices, quality indicators and other issues related to the safety, quality and experience of care, nurse leaders are well suited to serve on health care governing boards.

  • Engaging the Millennial Workforce in Patient Safety: 10 Action Items

    Added on Jul 11, 2017

    By Emily Halu, Consultant, Press Ganey Associates

    Building and sustaining a safety culture is a top priority of health care systems nationwide, and the youngest members of today’s health care workforce—the millennial generation—may be just the partners they need to accomplish this. Following these 10 action items can help organizations harness the power of this generation of young adults.

  • Psychological Safety Characterizes High-Performing Teams

    Added on Jun 5, 2017

    By Shannon Vincent, Manager, Engagement Consulting Services

    Many efforts to improve safety are built on the principles of High Reliability and Lean methodology, with the aim of reducing variation and creating an environment in which errors and accidents are less likely to occur. To be successful, these efforts must be supported by a solid foundation through which caregivers have clear expectations for how processes are to be carried out, sufficient training to develop the necessary skill set, an understanding of how they will be held accountable, and strategies to use when they notice an oversight or mistake that could lead to a larger problem.

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