The Improving Health Care blog provides the latest advice and insight about performance and outcomes from industry experts.
  • Communicating with H.E.A.R.T.: Cleveland Clinic’s Service Excellence Model

    Added on Mar 15, 2018

    By Andrea Fitzgerald, Staff Writer

    For organizations striving to improve performance across multiple patient experience domains in less than a year, try communicating with HEART, suggests the Cleveland Clinic Foundation.

  • BPCI Advanced: The Next Step in the Transition to Value-Based Care

    Added on Mar 2, 2018

    By Marie Castelli, Senior Director of Strategy

    The Centers for Medicare & Medicaid Services (CMS) is leading a journey toward value-based care. For providers who want to accelerate their own journey toward delivering value-based care, they may want to participate in CMS's Bundled Payments for Care Improvement (BPCI) Advanced program.

  • How 3.6 Million Nurses Are Leading the Nation’s Journey to Better Health

    Added on Feb 20, 2018

    By Andrea Fitzgerald, Staff Writer

    Nurses are role models, educators and advocates for their patients, families, peers and others--yet, they are less healthy than the average American. In response, the American Nurses Foundation has created the Healthy Nurse, Healthy Nation™ Grand Challenge to unite thousands of individuals across the country around one shared goal: to improve the health and wellness of the nation's 3.6 million nurses.

  • Hacking Pediatrics: Boston Children’s Hospital’s Innovation Initiative

    Added on Feb 13, 2018

    By Andrea Fitzgerald, Staff Writer

    One team of self-proclaimed "tech nerds" is promoting the value of disruptive innovation at Boston Children's and in pediatric care as a whole—in 24 hours or less.

  • Could the Future of Health Care Include Fewer In-Person Physician Visits?

    Added on Jan 29, 2018

    By Andrea Fitzgerald, Staff Writer

    Health care consumers and providers can expect more and more non-traditional models of care to emerge as competitive differentiators in today's industry. To compete for consumers' dollars, providers may consider adopting a system of nonvisit care that enables them to "meet" patients where they are.

  • Speaking Up for Safety: The Importance of Reporting Safety Events

    Added on Jan 2, 2018

    Craig Clapper, PE, CQM-OE, Partner, Press Ganey Consulting Services

    Reporting a safety event is essential in building a safety culture, driving the reliability of care delivery, and achieving the ultimate goal of zero harm. By creating a system of safety instead of relying on isolated interventions, safety leaders can ensure the safety and transparency of reporting safety events.

  • Bringing Compassionate Connected Care into the Every Day

    Added on Dec 15, 2017

    By Andrea Fitzgerald, Staff Writer

    Putting patients at the center of patient-centered care is essential for health care organizations nationwide, and caregivers can help—in less than a minute.

  • Leadership and Patient Experience Strategy: Consider the Three P’s

    Added on Nov 28, 2017

    Kate Sims, Patient Experience Advisor

    Leaders in high-performing health care organizations follow a sequential “Three P” approach to optimizing the patient experience—Purpose, Plan and Pursue—and they continually evaluate their progress toward performance objectives

  • The Journey to Excellence Starts with a Single Step

    Added on Nov 7, 2017

    Diana Mahoney, Editorial Director

    Inspirational stories of resilience and optimism were highlights of the opening session of the 2017 Press Ganey National Client Conference and the keynote address by Good Morning America anchor Robin Roberts.

  • Getting Nurses on Board with Serving on Boards

    Added on Sep 20, 2017

    Diana Mahoney, Editorial Director

    With their deep knowledge of clinical problems, best practices, quality indicators and other issues related to the safety, quality and experience of care, nurse leaders are well suited to serve on health care governing boards.