Strive to Become a Zero Harm Organization

In an era when health care consumers and caregivers demand safety and quality – and payment is based on performance – eliminating avoidable suffering and harm is a crucial mission. Press Ganey works closely with health care leaders to help achieve Zero Harm and reduce serious safety events through the High Reliability science and practices of our HPI methodologies and safety event measures.

Our team of safety experts guide hospitals, integrated health systems, long-term care providers and medical group practices to improve patient and workforce safety and sustain consistent performance over time. We have helped more than 1,000 health care organizations achieve and sustain an 80% or better reduction in Serious Safety Event Rates® (SSER®) within two years.

We Can Help Your Organization:

Assess and Diagnose Your Safety Culture

Through in-depth common cause analysis alongside HPI safety experts, get a deep understanding of priorities to strengthen culture, improve reliability governance and reduce serious safety events.

Build Safety and High Reliability Champions

Drive C-Suite and Board leadership adoption of your focus on Zero Harm, establish key harm measures and mentor your workforce to become champions of safety at all roles and levels.

Sustain Safety Efforts for Continuous Improvement

Reinforce safety and High Reliability organizational learning among new staff or those with new roles, analyze new safety event data and correct drift to sustain performance and prevent recurrence.

Learn and Share in the HPI Press Ganey PSO

Discuss safety events, analyze causes and resolve event classification issues in confidential forums among safety leaders from other health care organizations tackling similar challenges.

The Latest in Safety


Leading to Zero: The Journey to High Reliability

Establishing a culture of zero harm is critical for organizations that strive to deliver safe, high quality, patient-centered care. This video features insights from leading organizations—Advocate Health Care, Cancer Treatment Centers of America, Boston Children’s Hospital, Novant Health, and MedStar Health—that have embraced a commitment to making safety a core value. Watch now to learn how they overcame the challenges of building a highly reliable safety culture and benefited from making safety and High Reliability a top priority within their organizations.

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