Improve Efficiency, Quality, Consistency and Organizational Processes

To fulfill on the goal to deliver high-quality care and provide an exceptional patient-centered experience, health care organizations must cultivate systems, processes and consistent behaviors that drive results. Achieving sustainable performance, eliminating wasteful processes and truly transforming culture takes time, dedication – and a clear direction.

With a proven method and time-tested tools, our Transformational Services experts deliver measurable results with an average 5:1 return on investment, up to 25% in increased capacity, and a proven capability to help drive hospitals to zero hospital acquired conditions. Our experience crosses all care settings with areas of expertise in surgical services, the emergency department and medical practices.

Clinical Quality and Operational Improvement

  • Patient flow and wait times
  • Sterile processing
  • Facility efficiency and utilization
  • Staffing efficiency and scheduling
  • Standards of practice

Organizational Transformation

  • Lean, Six Sigma and Kaizen experts
  • Change management
  • Leadership development, education and mentoring
  • Daily management systems

Quality Assurance and Regulatory

  • Case management
  • Mock regulatory surveys
  • Chart audits and clinical records review
  • Quality assurance and infection control
  • Appeals and denials utilization review

Physical Environment and Human Factors Solutions

  • Strategic planning
  • Facility planning, design and development
  • Lean facility planning
  • Master planning
  • Transition and occupancy planning

Featured Resources


Assessing Standards of Practice to Improve Care Quality

In many organizations, significant opportunities exist to improving the understanding of and adherence to established Standards of Practice as part of the strategy to improve care quality. Closing knowledge gaps for staff and addressing inconsistent implementation are two key areas.

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Wherever you are on your transformational journey, we'd love to hear from you.