PATRICK T. RYAN
Chief Executive Officer
Patrick T. Ryan joined Press Ganey as Chief Executive Officer in early 2012, bringing to the company more than three decades of experience working with health care leaders and providers. As a client of Press Ganey for 12 years of his career, Pat understands the value of insights derived from listening to the patient’s voice. A longtime health care executive with a deep understanding of the complexities of managing a health system, Pat has now set out with the Press Ganey team to transform the industry’s approach to understanding, measuring and improving the patient experience.
Through Pat’s leadership, Press Ganey has advanced the concept of reducing patient suffering by addressing avoidable defects in care to achieve a truly patient-centered culture. The company has introduced industry-leading solutions that capture the voice of the patient, physician and employee to provide deeper insights, advanced analytics and actionable plans to improve the patient experience.
Throughout his career, Pat has worked with health care leaders to improve the quality and safety of care while lowering costs. He currently serves on the boards of Lahey Health, a physician-driven health system and teaching hospital of Tufts University School of Medicine, and Atrius Health, one of the largest physician groups in the nation. Additionally, Pat currently serves as a member of the Massachusetts Hospital Association’s Committee on Governance, which oversees the board and AHA delegate nominations, board development, and governance processes. Previously, Pat served on the Board of Trustees of the Beth Israel Deaconess Medical Center, a major teaching hospital of Harvard Medical School.
Pat is frequently invited to speak on a variety of topics including health care reform and organizational and cultural transformation, and has addressed thousands of health care professionals to further the mission of reducing suffering and improving the patient experience.
Prior to joining Press Ganey, Pat served as CEO of The Broadlane Group, a leading cost management and supply chain organization. Previously, Pat served as CEO of PolyMedica Corporation, the parent company of Liberty Medical Supply, the nation’s largest direct-to-consumer provider of diabetes testing supplies and related services. While at PolyMedica, Pat established the Thomas O. Pyle Nursing Fellowship Fund, a scholarship honoring the late Thomas Pyle, one of the founders of Harvard Community Health Plan and PolyMedica’s former chairman.
In addition, Pat served as the chairman and CEO of Physicians Dialysis, Inc., CEO of Principalcare Inc., President and CEO of ImageAmerica Inc., Co-Founder and president of R.B. Diagnostics. He began his career working for American Hospital Supply Corporation.
Pat is actively involved in numerous community efforts and has served on charitable boards throughout his career. He is keenly focused on advancing the quality of education and sports activities for economically disadvantaged youth through various family scholarship programs. He presently serves on the board of directors of Avon Old Farms School in Connecticut and is a director of Affiliated Managers Group, Inc.
Pat holds a bachelor of arts in political science and sociology from the University of Rochester. He resides in Beverly Farms, Massachusetts with his wife and three children.