|When it comes to performance improvement, we lead by example. That's why we are led by a highly experienced and well-respected group of health care performance professionals who make quality and satisfaction the top priorities day in and day out. |
PATRICK T. RYAN
Chief Executive Officer
Patrick T. Ryan joined Press Ganey as Chief Executive Officer in early 2012, bringing to the company more than three decades of experience working with health care leaders and providers. As a client of Press Ganey for 12 years of his career, Pat understands the value of insights derived from listening to the patient’s voice. A longtime health care executive with a deep understanding of the complexities of managing a health system, Pat has now set out with the Press Ganey team to transform the industry’s approach to understanding, measuring and improving the patient experience.
Through Pat’s leadership, Press Ganey has advanced the concept of reducing patient suffering by addressing avoidable defects in care to achieve a truly patient-centered culture. The company has introduced industry-leading solutions that capture the voice of the patient, physician and employee to provide deeper insights, advanced analytics and actionable plans to improve the patient experience.
Throughout his career, Pat has worked with health care leaders to improve the quality and safety of care while lowering costs. He currently serves on the boards of Lahey Health, a physician-driven health system and teaching hospital of Tufts University School of Medicine, and Atrius Health, one of the largest physician groups in the nation. Additionally, Pat currently serves as a member of the Massachusetts Hospital Association’s Committee on Governance, which oversees the board and AHA delegate nominations, board development, and governance processes. Previously, Pat served on the Board of Trustees of the Beth Israel Deaconess Medical Center, a major teaching hospital of Harvard Medical School.
Pat is frequently invited to speak on a variety of topics including health care reform and organizational and cultural transformation, and has addressed thousands of health care professionals to further the mission of reducing suffering and improving the patient experience.
Prior to joining Press Ganey, Pat served as CEO of The Broadlane Group, a leading cost management and supply
chain organization. Previously, Pat served as CEO of PolyMedica Corporation, the parent company of Liberty Medical Supply, the nation’s largest direct-to-consumer provider of diabetes testing supplies and related services. While at PolyMedica, Pat established the Thomas O. Pyle Nursing Fellowship Fund, a scholarship honoring the late Thomas Pyle, one of the founders of Harvard Community Health Plan and PolyMedica’s former chairman.
In addition, Pat served as the chairman and CEO of Physicians Dialysis, Inc., CEO of Principalcare Inc., President and CEO of ImageAmerica Inc., Co-Founder and president of R.B. Diagnostics. He began his career working for American Hospital Supply Corporation.
Pat is actively involved in numerous community efforts and has served on charitable boards throughout his career. He is keenly focused on advancing the quality of education and sports activities for economically disadvantaged youth through various family scholarship programs. He presently serves on the board of directors of Avon Old Farms School in Connecticut and is a director of Affiliated Managers Group, Inc.
Pat holds a bachelor of arts in political science and sociology from the University of Rochester. He resides in Beverly Farms, Massachusetts with his wife and three children.
Joe Greskoviak joined Press Ganey in July 2012 and, as President, is responsible for leading Client Management, Sales, Field Operations, and Educational, Advisory and Consulting Services.
Prior to joining Press Ganey, Greskoviak served as president of MedAssets’ spend and clinical resource management business. In that role, he oversaw meaningful business growth and the successful integration of The Broadlane Group business, its newest acquisition, into MedAssets. Prior to that acquisition, Greskoviak was Broadlane’s executive vice president and chief development officer. In his 12 years at Broadlane, Greskoviak held various executive roles and was instrumental in the company’s development and growth.
Previously, Greskoviak was vice president of business development and ecommerce at Premier Purchasing Partners, a division of Premier. He was closely involved in the formation of Premier's ecommerce company, Premier Health Exchange.
Greskoviak began his career in health care over 30 years ago. He is an active and influential leader in the industry and an advocate for a variety of health care organizations.
He holds a bachelor's degree in political science from DePaul University in Chicago.
DR. THOMAS LEE
Dr. Thomas Lee joined Press Ganey as Chief Medical Officer in 2013, bringing more than three decades of experience in health care performance improvement as a practicing physician, a leader in provider organizations, researcher and health policy expert. As CMO, Tom is responsible for developing clinical and operational strategies to help providers across the nation measure and improve the patient experience, with an overarching goal of reducing the suffering of patients as they undergo care, and improving the value of that care. In addition to his role with Press Ganey, Tom, an internist and cardiologist, continues to practice primary care at Brigham and Women’s Hospital in Boston.
CHIEF MEDICAL OFFICER
Prior to joining Press Ganey, Tom served as Network President for Partners Healthcare System and CEO for Partners Community HealthCare, Inc., the integrated delivery system founded by Brigham and Women’s Hospital and Massachusetts General Hospital. In this capacity, Tom oversaw efforts to improve the quality and efficiency of care in this organization.
Tom is a member of the Board of Directors of Geisinger Health System, the Special Medical Advisory Committee (SMAC) of the Veterans Administration and the Panel of Health Advisors of the Congressional Budget Office, and a member of the Editorial Board of The New England Journal of Medicine. Tom is a Professor of Medicine at Harvard Medical School and Professor of Health Policy and Management at the Harvard School of Public Health, currently on leave from both positions.
Tom played a leadership role in the development and implementation of health care reform in Massachusetts, and was a member of the Massachusetts Health Care Quality and Cost Council from 2006 to 2012. He has held national leadership roles in defining and measuring quality of care, including serving on the Board of Overseers of the Malcolm Baldrige National Quality Award from 2008 to 2010 and the Committee on Performance Management of the National Committee for Quality Assurance, which develops the widely-used HEDIS measures; Tom served as co-chair from 2002 to 2009.
Tom frequently lectures on the patient experience and strategies for improving the value of health care, and has authored more than 260 academic articles and two books, Chaos and Organization in Health Care and Eugene Braunwald and the Rise of Modern Medicine.
Named in his honor, the Thomas H. Lee Award for Excellence in Primary Care is given each year to recognize a primary care physician at Brigham and Women’s Hospital who meets the needs of his or her patients exceptionally well.
Tom holds a bachelor’s degree in history and science from Harvard College, a medical degree from Cornell University Medical College and a master’s degree in epidemiology from the Harvard School of Public Health. He lives in Milton, Mass., with his wife, Dr. Soheyla Gharib, who is Chief of Medicine at Harvard University Health Services. The couple has three daughters.
Eileen Kamerick joined Press Ganey as Chief Financial Officer in October 2012, bringing with her more than 15 years’ experience in similar leadership positions and nearly 25 years in financial management. As CFO at Press Ganey, Kamerick is responsible for the company’s financial planning, reporting, tax, treasury and facilities.
CHIEF FINANCIAL OFFICER
Prior to joining Press Ganey, Kamerick served as the managing director and CFO at Houlihan Lokey, an international investment bank and financial advisory firm. In that role, she was responsible for all financial functions of the company and supervised multiple offices globally. Previously, Kamerick served as senior Vice President, CFO and Chief Legal Officer at Tecta America Corporation. In this role, Kamerick negotiated a successful recapitalization of the company and restructured operations for optimal cost efficiency.
Kamerick has also served as chief financial officer at numerous leading companies including Heidrick & Struggles, Inc.; Leo Burnett; United Stationers, Inc.; and BP Amoco Americas.
Kamerick received her bachelor’s degree in English literature from Boston College, and both her MBA and law degree from The University of Chicago.
David Costello, PhD, joined Press Ganey as chief analytics officer in 2012, bringing with him more than 25 years of experience in developing innovative analytics solutions specifically for the health care industry. In his role, Costello is responsible for mining Press Ganey’s leading database of provider and patient data to drive more targeted performance improvement plans. Costello has a proven track-record for decreasing health care costs, and simultaneously improving clinical quality outcomes and generating positive brand affinity.
CHIEF ANALYTICS OFFICER
Prior to joining Press Ganey, Costello served as executive vice president and general manager of SCIOinspire, a health analytics company focused on helping clients translate big data into actionable applications. Previously, Costello was senior vice president of consumer segmentation and engagement strategies at Health Dialog. While there, he created and implemented clinical, analytic and segmentation products aimed at decreasing medical costs and improving clinical quality among its 20 million members.
Costello received bachelor’s degrees in business and sociology from Northern Michigan University, and his master’s degree and PhD in sociology from the University of Delaware.
Jonathan Black joined Press Ganey in 2012, bringing with him expertise in managing operations of complex health care organizations and in business integration, strategic operational alignment and implementation of business efficiencies. As chief operating officer, Black is responsible for the overall business management, ensuring delivery of high-quality and sustainable services and solutions for clients, and new growth opportunities.
CHIEF OPERATING OFFICER
Prior to Press Ganey, Black was the chief executive officer of Omnis Health since the company’s inception in 2008. Within three years, Omnis became an industry leader in the mail-order channel for blood glucose supply distribution. As CEO of Omnis, Black led the company’s growth and managed its successful sale in 2011.
Previously, Black held several leadership roles within two innovative health care organizations, PolyMedica Corporation and Physicians Dialysis. At PolyMedica, Black co-led business development, holding direct responsibility for the evaluation and integration of more than 20 acquisitions. Additionally, in the role of vice president of operations, Black managed distribution activities and the launch of new business segments.
In addition to his current role as chief operating officer, Black also serves on the Tufts Medical Center’s Board of Governors.
Black received a bachelor of arts from Tufts University and an MBA from Babson College with a concentration in health care and entrepreneurship.
With more than 20 years of industry experience spanning health care strategy, marketing and operations, Patricia Cmielewski was named Chief Marketing Officer in 2012.
CHIEF MARKETING OFFICER
In this role, Cmielewski is responsible for product management and marketing, with a focus on developing strategic products to help meet client needs and fine-tuning targeting and messaging to drive client retention and sales growth.
Prior to joining Press Ganey, Cmielewski was senior vice president, strategic marketing at MedAssets, where she was instrumental both in completing the MedAssets acquisition by the Broadlane Group and building the new corporate positioning. Before MedAssets, Cmielewski was senior vice president, strategic marketing at Liberty Medical Supply, where she helped to double revenues through retention, sales and product development strategies.
Cmielewski also led marketing efforts for Health Dialog, and held marketing roles at Harvard Vanguard Medical Associates and Harvard Pilgrim Health Care.
Cmielewski received her bachelor’s degree in advertising from Penn State University, and her master’s degree in business administration from Boston University.
DEVIN J. ANDERSON
Devin Anderson joined Press Ganey in October 2012 as General Counsel and Corporate Secretary. In this role, Anderson will be responsible for the legal, licensing, regulatory and compliance aspects of business operations and business development at Press Ganey.
GENERAL COUNSEL AND CORPORATE SECRETARY
Prior to joining Press Ganey, Anderson served as the Chief Legal Officer of Medco International B.V., the international division of Medco Health Solutions, Inc. In that role, Anderson oversaw and managed all legal and regulatory aspects of Medco's business operations and business development initiatives in Europe. Previously, Anderson served as Chief Counsel of a Medco subsidiary, Liberty Healthcare Group, and oversaw all legal and regulatory aspects of Liberty’s mergers and acquisitions, business development and operational efforts.
Prior to his tenure with Medco, Anderson served as the Executive Vice President, General Counsel and Secretary of PolyMedica Corporation, where he oversaw all legal and regulatory aspects of PolyMedica's corporate strategy and business development initiatives, as well as advising the company on all aspects of corporate and securities law and corporate governance matters. Previous to PolyMedica, Anderson worked at the law firms of Hale and Dorr LLP and Pierce Atwood LLP.
Anderson received his bachelor of arts in political science from the University of Maine and his J.D. from Boston University School of Law.